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Verizon stream tv box stuck in recovery mode

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clem53
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Posts: 1,706
Registered: ‎12-06-2010

Re: Stream Tv has error screen and nothing works

Message 11 of 21
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@TKndahouse wrote:

06030BCF-87CC-4963-94C0-CCF1F9B9C624.jpeg

 I get this screen when I turn it on. Note it says ‘boot system now’ but I get no response from my remote when trying to navigate.
Have tried unplugging both ac and hdmi but get the same screen. Is this stream tv redeemable? Any advice is appreciated.


Do you have an Askey or WMC device? Need to know which hardware you have.

TKndahouse
Contributor
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Posts: 4
Registered: ‎10-05-2021

Re: Stream Tv has error screen and nothing works

Message 12 of 21
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This is a panosonic tv.

TKndahouse
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Re: Stream Tv has error screen and nothing works

Message 13 of 21
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How would I know which hardware it is.

clem53
MVP MVP
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Posts: 1,706
Registered: ‎12-06-2010

Re: Stream Tv has error screen and nothing works

Message 14 of 21
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@TKndahouse wrote:

How would I know which hardware it is.


Look at the back or bottom of the box and see who the MFR was.

clem53
MVP MVP
MVP
Posts: 1,706
Registered: ‎12-06-2010

Re: Verizon stream tv box stuck in recovery mode

Message 15 of 21
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Ok, try this:

For a StreamTV stuck on the 'Recovery Mode' screen (all black, with the android logo in the middle, and yellow / red / blue text on the top left corner of the screen); easiest
method to recover is to connect a USB keyboard (to the USB A port on the back of the StreamTV), and use the arrow keys to scroll down to the Factory Reset Data option,
and hit Enter.  The box will reset, go through setup again and download the latest build; but should be functional normally again.
jbaker8935
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Registered: ‎10-02-2021

Re: Verizon stream tv box stuck in recovery mode

Message 16 of 21
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My stream tv box has hdmi and rj45 only.  no reset button. no usb.   Fios support's troubleshooting process assumes the box boots - was no help with box in this state.   getting sent a new one under warranty.

clem53
MVP MVP
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Posts: 1,706
Registered: ‎12-06-2010

Re: Verizon stream tv box stuck in recovery mode

Message 17 of 21
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@jbaker8935 wrote:

My stream tv box has hdmi and rj45 only.  no reset button. no usb.   Fios support's troubleshooting process assumes the box boots - was no help with box in this state.   getting sent a new one under warranty.


I believe the fix I posted only applies to the Askey unit which is the second gen unit, you must have the other, sorry. The issue seems to be with the latest firmware update and certain TVs. You want them to send you a second generation unit, you have a first gen.

TKndahouse
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Registered: ‎10-05-2021

Re: Stream Tv has error screen and nothing works

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It says Dolby manufactured it. Dolby Laboratories 

clem53
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Posts: 1,706
Registered: ‎12-06-2010

Re: Stream Tv has error screen and nothing works

Message 19 of 21
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@TKndahouse wrote:

It says Dolby manufactured it. Dolby Laboratories 


Nope, only the two manufacturers. Parts were licensed from Dolby, they didn't make it. At any rate, you have the Gen 1 box if you do not have a USB port, get a Gen 2 from Fios.

M4L0K41
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Posts: 1
Registered: ‎10-06-2021

Re: Verizon stream stuck in recovery mode

Message 20 of 21
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Yeah right have you tried calling Verizon these days took me 2 hours just to get a person on the phone to set up internet in my new apartment and the amount of phone numbers I had to call only to get hung up on by the computer on almost every single number I called I called so many I don't remember which one I actually got a representative on the phone

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