I wanted to voice my frustration over a recent incident with my FIOS service. On Sunday night 6/01/14 I set my DVR to record NHL playoff game 7 of the Blackhawks/Kings on channel #590. After the first period the recording froze, as well as the channel itself. I spoke to a Verizon Customer Service rep and ultimately I had to reboot my FIOS box. The result (which I feared) was that the entire game was over after the reboot, and I did not get to watch anything after the point the DVR recording froze. Considering how much I was looking forward to enjoying this final game to a historic playoff series I am still extremely angry that I missed watching this game!!! For the price I pay to have my FIOS package, this type of glitch is completely unacceptable!!! If this type of error happens again, I will be reconsidering the provider my cable and internet service.
