Since the new guide I've been having several problems.
The guide on both my tv's is frustratingly slow. Sometimes if I hit the guide 2 or 3 times (because I think maybe it did not register - even though i see the red light on the box) It seems to stop and 'think' about the command and then scrolls 2 to 3 times in quick succession. This happens again and again.
Next problem is with the favorites: when i hit the guide button it does show the word favorite channels on the bottom but the channel i am currently on is not the one highlighted. Usually the channel that is highlighted is 2 -3 channels off. For example.. If I am on channel 100 and press the guide button the channel highlighted is 102, or 103 (all 3 are in my favorites list) This only occurs if I use the guide to select the channel. If I go directly to the channel or if I am in
All channels guide it highlights the current channel I am on.
I had neither of these problems with the old guide.
The last problem I have is setting my sharp tv so that i can control it with my remote. This only happens on this tv. I have the remote with 2 buttons on top.
I have had the same issue, The update was a waste of time and I hate when I have to keep pressing favorite button every time I go to the menu guide. Old format was much better and did not take up more than half the screen like the new update does. Very frustrating. I agree.
You need your set top boxes updated as the 1.9 update does not work good on older boxes ,mine did the same thing and I called Verzon tech support and they sent out new boxes (7100) and everything is fine.
Thanks for the help. One of the boxes was replaced but still having same problem. I will double check that I am at the software version you suggested.
Does anyone know if there is a forum that technical assistance reads and responds to? I haven't had much luck with the customer service at Verizon and of course I can't get the same person I was working with so after explaining this problem again to the new technician (don't they write this down? I get the same suggestions/msunderstandig or worse yet people that lie to get me off the phone. for example, I got a promises from both the reps and supervisors to call me back after they checked into it further....guess what no calls.
Start a new topic or ask questions in the open forum.
