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Very slow channel change - intermittant

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tns
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Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010

Re: Very slow channel change - intermittent Clarification Requested

Message 151 of 314
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As said they are always on if you use the power button.

 

Actually have to pull the plug to power off.

stump
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Posts: 1
Registered: ‎10-08-2012

Re: Very slow channel change - intermittent Clarification Requested

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Just want to add another customer to the list here and say that I'm experiencing the same thing for the last month or so.

 

Thanks!

willy73
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Registered: ‎10-08-2012

Re: Very slow channel change - intermittent Clarification Requested

Message 153 of 314
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I have been having the same issue for weeks.  Called tech support numerous times and even had a tech come to the house.  Replaced the box outside and issues stopped for a while, but it has come back.  It doesn't happen all the time, but there is no rhyme or reason when it occurs.  Did the SD override to off and that didn't help either.  Hopefully Verizon will figure this out and send an update out to the boxes.

FIOS_Sucks
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Registered: ‎10-09-2012

Re: Very slow channel change - intermittent

Message 154 of 314
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Having the same issue. Nothing to add...Just confirmation that the problem is occurring across many user demographics.

 

fttpline
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Registered: ‎12-22-2009

Re: Very slow channel change - intermittent

Message 155 of 314
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So I was told today a issue has been identified and a fix is coming first quarter (1Q) of 2013. I asked what do I do til then? Answer just deal with it.

grdh20
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Registered: ‎10-10-2012

Re: Very slow channel change - intermittent

Message 156 of 314
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This is really quite disgracefull. I have had several techs out to my house that replaced almost every peice of equipment I have including the ONT, that were totally unaware of this issue. Even the advanced techs. Even phone support. Clueless. No one is looking at these forums. They simply don't care. What a waste of my time. 2013? Unacceptable Fios.

krazii
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Registered: ‎10-10-2012

Re: Very slow channel change - intermittent

Message 157 of 314
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For those new to this thread or who don't want to scan through pages of information for what's going on, here is the deal:  In early August Verizon releaased a firmware update to your DVR, it has a bug in it which causes delayed channel switching (anywhere from 10-secs to 2 mins).  Verizon is aware of the problem but will not indicate when it will be fixed.  Only that it is being worked on.  I think some are stating 2013.

 

 

armond_in_nj
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Registered: ‎04-10-2012

Re: Very slow channel change - intermittent

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@krazii wrote:

For those new to this thread or who don't want to scan through pages of information for what's going on, here is the deal:  In early August Verizon releaased a firmware update to your DVR, it has a bug in it which causes delayed channel switching (anywhere from 10-secs to 2 mins).  Verizon is aware of the problem but will not indicate when it will be fixed.  Only that it is being worked on.  I think some are stating 2013.

 

 


I think you have given a good summary of the situation.  Nonetheless, I'd still like to know how you obtained this information.  Thanks.

blueribb
Bronze Contributor I
Bronze Contributor I
Posts: 67
Registered: ‎07-30-2011

Re: Very slow channel change - intermittent

Message 159 of 314
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If this problem is caused by IMG 1.9.1, Verizon could simply roll-back the firmware to the previous version until they fix it rather than let many of their paying customers suffer for many months. There has to be another story - don't you think ?

YankeesFan
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Posts: 15
Registered: ‎04-15-2011

Re: Very slow channel change - intermittent

Message 160 of 314
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I don't get why they don't just release the fix or rollback, why wait?  I had a 2 minute delay today.  I just seems odd that Verizon wouldn't fix this faster.

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