Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Very slow channel change - intermittant

SOLVED
Reply
armond_in_nj
Gold Contributor IV
Gold Contributor IV
Posts: 1,416
Registered: ‎04-10-2012

Re: Very slow channel change - intermittent

Message 201 of 314
(2,754 Views)

@RPW wrote:

... First post on this board after following a link from AVS forum ... I notice that on the index page this thread is marked as resolved. Why is that? This issue isn't resolved. I see a FiOS tech has posted what we should believe is the cause, and a supposed date range indicating when it will be fixed, but I know Verizon's track record so I take those comments with a great deal of skepticism ...


 

A sincere unofficial welcome to the forum.  Since this is your first submission, you may not be aware of the significance of "resolved" issues.  The "solved" label means that the original person who first posed the question under examination has determined that his or her question has been satisfactorily answered.  Of course that situation may not pertain to all of the other writers to this thread, now something over 200 messages in duration.

 

As for skepticism, let me paraphrase a long-gone Arizona politician: "Skepticism in reaction to statements by large corporations is no vice."

 

Hope this helps.

rpplano
Contributor
Contributor
Posts: 3
Registered: ‎10-22-2012

Re: Very slow channel change - intermittent

Message 202 of 314
(2,688 Views)

It started around 4 months ago. I'm in the broadcast engineering profession. It is a systemwide software issue. I have no idea why the Verizon Technical staff hasn't solved the problem or even admitted it openly.  I wasted 30 minutes with them today trying to swap out a 4 way splitter for an 8 way splitter so i could add another settop box. Their suggestion was to go buy one at a retail store.  The $5 purchase would have saved me a 30 minute wasted conversation.  Wife is ready to dump FIOS unless they soon fix their latency and lockup issue. When Momma not happy, ...

Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: Very slow channel change - intermittent

Message 203 of 314
(2,686 Views)

I am back in town Monday afternoon for my first shot at FiOS TV since Thursday, and it definitely is working somewhat better. Far from perfect, but I have not experienced the exceptionally long 60 second or so response on my DVR, and channel to channel seems to be working reasonably well, at least now it doesn't ignore as many button presses as it previously did.

 

Anybody else seeing any improvement? And if you do, please everybody, make sure we know where you are located, city and/or state, so all of us can see if any improvements are geographic or nationwide. Thanks....

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: Very slow channel change - intermittent

Message 204 of 314
(2,684 Views)

@rpplano wrote:

It started around 4 months ago. I'm in the broadcast engineering profession. It is a systemwide software issue. I have no idea why the Verizon Technical staff hasn't solved the problem or even admitted it openly.  I wasted 30 minutes with them today trying to swap out a 4 way splitter for an 8 way splitter so i could add another settop box. Their suggestion was to go buy one at a retail store.  The $5 purchase would have saved me a 30 minute wasted conversation.  Wife is ready to dump FIOS unless they soon fix their latency and lockup issue. When Momma not happy, ...


Have you tried it in the last few minutes? Are you in Plano? (just guessing from your user name) If so, I am also in the DFW area, just back in town and turned the TV on, my DVR is performing quite a bit better than it did last week.

 

Oh, welcome to the forums, I see you just registered today. And FWIW, IMO it is always faster and more likely to get accurate answers by coming here to the forums first with your questions. Smiley Very Happy

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

 

rpplano
Contributor
Contributor
Posts: 3
Registered: ‎10-22-2012

Re: Very slow channel change - intermittent

Message 205 of 314
(2,678 Views)

Thanks, I'll check again tonight. I found a 6 way 1.2 mhz splitter on Amazon for $1.69. I proably should have started and ended it there.  Verizon Online support is as bad as AT&T.  Oh well.

mgp771
Contributor
Contributor
Posts: 3
Registered: ‎12-07-2010

Re: Very slow channel change - intermittent

Message 206 of 314
(2,491 Views)

@Justin wrote:

I am back in town Monday afternoon for my first shot at FiOS TV since Thursday, and it definitely is working somewhat better. Far from perfect, but I have not experienced the exceptionally long 60 second or so response on my DVR, and channel to channel seems to be working reasonably well, at least now it doesn't ignore as many button presses as it previously did.

 

Anybody else seeing any improvement? And if you do, please everybody, make sure we know where you are located, city and/or state, so all of us can see if any improvements are geographic or nationwide. Thanks....

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248


 

 Justin, I live just south of you in Watauga. I'm running 3 7232's and as of today they are still having the Guide/Channel changing delays.  This happens on every box but only one time after turning on.

 

Mike

Bobbo527
Gold Contributor I
Gold Contributor I
Posts: 752
Registered: ‎10-18-2010

Re: Very slow channel change - intermittent

Message 207 of 314
(2,458 Views)

@Justin wrote:

I am back in town Monday afternoon for my first shot at FiOS TV since Thursday, and it definitely is working somewhat better. Far from perfect, but I have not experienced the exceptionally long 60 second or so response on my DVR, and channel to channel seems to be working reasonably well, at least now it doesn't ignore as many button presses as it previously did.

 

Anybody else seeing any improvement? And if you do, please everybody, make sure we know where you are located, city and/or state, so all of us can see if any improvements are geographic or nationwide. Thanks....

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248


No, in VH08, Philly area, it is still as bad as it has ever been.  No improvement whatsoever.

RPW
Contributor
Contributor
Posts: 4
Registered: ‎10-22-2012

Re: Very slow channel change - intermittent

Message 208 of 314
(2,454 Views)

rpplano, I live in the town just east of you, near the lake. Justin, like you, the issue wasn't happening to me either on Monday night, but it was back again last night. I was changing the channel from within the guide, and it just sat there for more than 20 seconds before going to the selected network HD channel. The thread title does indicate that this happens intermittently so I don't get my hopes up that it's been fixed, and I would caution you to take the same approach.

 

Hmmm... tell me again why this thread is marked as solved?

 

How ironic that this nonsense is being caused by an ad server. Some really thorough testing Verizon. I'm impressed. Man Frustrated

Rudy81
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎10-05-2012

Re: Very slow channel change - intermittent

Message 209 of 314
(2,452 Views)

I have not seen any improvement in either DVR in my home.  Located in the north Dallas/Ft. Worth, TX. area.

 

I'll give this until the January fix date and then evaluate if I want to keep spending $200 a month for this aggravation.  My contract expired years ago, so they don't have me over a barrel.

 

I do like Fios, so am hopeful it will be fixed.  VZ really needs to spend more time on test and evaluation prior to rolling out this kind of garbage.

rbperrie
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎10-05-2012

Re: Very slow channel change - intermittent

Message 210 of 314
(2,443 Views)

I have seen an improvement with my 7216 DVR here in the Philly area. A few weeks ago it was getting maddening with total lock ups that required me to unplug the DVR to get it working again.  This would happen a few times per week. Now the total lockups are gone and am only noticing 10-30 sec delays every 1-2 days. So I've gone from maddening to frustrating....till I think about how VZ handled the whole situation.........

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.