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Video On Demand Pixelated Screen Issues

Video On Demand Pixelated Screen Issues

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Copper Contributor schwarze2006
Copper Contributor
Posts: 15
Registered: ‎02-21-2010
Message 1 of 9
(19,800 Views)

My Fios TV video/audio is fine on Live TV and on recorded DVR shows (both HD and SD channels).  When I attempt to use Video on Demand, the images/sound are pixelated.  If I rewind the program, the quality is fine until the point where I started the rewind.  Then the pixelating issue returns until I rewind again.  This occurs with both SD and HD programs at various times of the day.  Any ideas?

8 REPLIES 8
Copper Contributor Asestria
Copper Contributor
Posts: 20
Registered: ‎04-10-2012
Message 2 of 9
(19,795 Views)

I have the same problem. The only quick fix that I know of is, either unplug and then replug the dvr or reboot it. That is only a temporary solution though. Verizon is really aggravating & sucks big time.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,705
Registered: ‎11-04-2008
Message 3 of 9
(19,760 Views)

Try rebooting the router.

I had a problem like that this weekend.

Router reboot cleared it up.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Contributor jwilson4110
Contributor
Posts: 1
Registered: ‎01-28-2015
Message 4 of 9
(19,701 Views)

Just adding here, I've had the same problem since coming off vacation. Perfect timing with a bunch of shows having started up since I returned. Getting no help from the online chat support. Reluctant to reboot things, but may have to try, I guess.

 

Copper Contributor schwarze2006
Copper Contributor
Posts: 15
Registered: ‎02-21-2010
Message 5 of 9
(19,673 Views)

I accessed VOD on a bedroom box (not the main DVR) and the program image was fine (HD quality).  I went to the main DVR (Living Room) and played the same program (selected "Resume Play") and the quality was jumbled as normal.  Looks like a main DVR "box" issue???  My problem is that if I have the main DVR swapped, will I lose the recorded programming on it?  The issue is only with Video On Demand, not live TV or recorded programs.  Also, I recently updated adjacent media components (main non-Fios audio/video receiver) and this VOD issue was present before and after the component swap, so this does not look like a connection issue.  Any new ideas?

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,705
Registered: ‎11-04-2008
Message 6 of 9
(19,641 Views)

Still could be an issue with cable running to DVR.

Try moving the DVR to the location where the box runs fine.

If it does, then it is the conenction to your DVR.

You could try swapping ports on the splitter, double-check the connectors on the cable itlsef or just make sure the connections are tight.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Copper Contributor schwarze2006
Copper Contributor
Posts: 15
Registered: ‎02-21-2010
Message 7 of 9
(19,619 Views)

Prior to reading your post I performed the box swap.  You were correct about the issue being a connection problem.  The problem seems to be with a coax cable I had running from the living room wall to a surge protector.  Another coax ran from the surge protector to the DVR.  I removed the 1st cable and ran the wall connection directly to the DVR box and so far everything seems to be working fine.  

 

It's weird that the additional cord and/or the surge protector would cause an issue with only VOD programs and not live TV but as long as everything keeps working, I am happy.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,705
Registered: ‎11-04-2008
Message 8 of 9
(19,614 Views)

Could be either the extra cable is bad or the surge protector is blocking a frequency that is used for VOD and not other channels.

Glad to hear it is all working now.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Copper Contributor Rajan_Anand
Copper Contributor
Posts: 14
Registered: ‎02-05-2015
Message 9 of 9
(19,520 Views)
Personally I am posting to add to the discussion but not to provide a solution. The FIOS VOD began pixelating a lot on Saturday and Sunday 2/1/15. Tried checking cables and tightening connections. Reset and rebooted everything. Changed the main splitter at the house connection to the ONT. In the end after Super Bowl FIOS traffic died down the system came back online as it was before. Moca signal on the lines read 241 to 243 during this whole time.


Have other customers noted load based VOD degradation? Also what are passive splitters better for the connections to the cabling to the boxes?
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