Video On Demand

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Contributor
Contributor
Posts: 2
Registered: ‎10-21-2009

Video On Demand

Message 1 of 6
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So i was checking out the video on demand movies when I accidently ordered one, Is there anyway of getting it taken off my bill. I didnt watch any of it, if thats needed info

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 139
Registered: ‎10-09-2009

Re: Video On Demand

Message 2 of 6
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Steeleye5,

Yes as long as you didn't watch any of the vod movie you should be able to get a credit for it.  Just remember the rep on the phone will be able to see how many minutes the program was viewed.  The general number to call is 800-688-2880, but if you post what state you are living in I can give you a local number to call. Hope this was helpful

Frank
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Contributor
Contributor
Posts: 2
Registered: ‎10-21-2009

Re: Video On Demand

Message 3 of 6
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thanks. Next question is would i still need to call them and explain what happened or would they take it off the bill automatically because of the fact that none of it was watched.

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Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009

Re: Video On Demand

Message 4 of 6
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You would need to call. They don't monitor your watching habits. So unless you say something they will be happy to take your money. He was just saying that when you call in to ask for it to be removed, just remember that when they look into it they can see if you actually watched it or not.

 

 

Not that you would lie about it. Smiley Wink  but there is a large number of people who order expensive VOD's and then claim that they didn't order it or didn't watch it to get out of paying for it.  So he was just letting other people who may be reading this a warning that verizon can tell if it was watched or not.




====================================================================================

Error exists between keyboard and chair.
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Bronze Contributor II
Bronze Contributor II
Posts: 130
Registered: ‎10-01-2009

Re: Video On Demand

Message 5 of 6
(4,433 Views)

if you didn't watch any of it then there should be no charge, you have to watch at least 5 minutes for it to register in the system as watched.

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 139
Registered: ‎10-09-2009

Re: Video On Demand

Message 6 of 6
(4,416 Views)

hello steeleye5

i would still call to have them take the charge off the bill. 

Frank
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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