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Video on Demand Customer service Headache

Posts: 1
Registered: ‎12-04-2017

Video on Demand Customer service Headache

Message 1 of 3

I haven't been able to watch my 90 day fiance episodes for weeks now. Same thing happened to us when we were watching AHS. Episodes would dissapear or come up with error code 153. the entire CULT season dissapeared for awhile before it came back on its on.


This time around i decided to call Verizon customer service for some help and they've been as useful with the problem as my napping cat. it's been a week of waiting on hold to talk to a human and being left with empty promises that the problem with be fixed by "tonight".


Now i don't even have the option to clock on the episodes i was trying to watch; but when i was able to click i would et an error code VOD_153. Has anyone else been able to fix this problem on their own?


PS. I thoroughly regret "trying out" Verizon Fios. I miss my comcast OnDemand!

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,892
Registered: ‎11-04-2008

Re: Video on Demand Customer service Headache

Message 2 of 3

Couple of things:

Is it only that program or all VOD?

If all VOD, try rebooting router first.

If just that program, I have found their twitter support helpful.

Contact them @verizonsupport.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Moderator Moderator
Posts: 10,148
Registered: ‎03-18-2013

Re: Video on Demand Customer service Headache

Message 3 of 3

Hi Another_juan,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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