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Video on demand problems

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Bronze Contributor I
Bronze Contributor I
Posts: 67
Registered: ‎12-17-2008

Video on demand problems

Message 1 of 4
(1,401 Views)

I'm having lots of problems when  I purchase movies on demand. I'm getting lots of pixelation and audio drop outs. My regular fios channels work fine. It's on demand that Im having issues with.  Any suggestions? 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,864
Registered: ‎11-04-2008

Re: Video on demand problems

Message 2 of 4
(1,392 Views)

Does it happen on all stbs?

If so, start at ont.

Check the tightness of all coax connections.

Can try resetting router.

If all else fails, contact support.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Video on demand problems

Message 3 of 4
(1,368 Views)

Note that all the current model Verizon DVR's have the option to be whole house DVRs.  It is an additional cost, except for Quantum TV service(which is higher to start).

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Bronze Contributor I
Bronze Contributor I
Posts: 67
Registered: ‎12-17-2008

Re: Video on demand problems

Message 4 of 4
(1,365 Views)

I do have Quantum service now. 

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