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Video signal

Contributor erikthered
Posts: 1
Registered: ‎10-03-2016
Message 1 of 2

I had an electrician run 3 in wall cable drops in my house last week.  Ever since, I've had no tv and a 'low or no video signal' error message.  Anyone know the answer?  I've unplugged and rebooted the box a few times, so that's not it, and FIOS CUSTOMER SUPPORT SUCKS SO BADLY I'M NOW TURNING TO INTERNET 'EXPERTS' FOR IDEAS.  I mean, really, you think I'm going to hold half an hour to speak to a human and not cancel service?  Thx

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 239
Registered: ‎07-06-2016
Message 2 of 2

Hi erikthered,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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