×

Switch Account

Volume control of home theater system

Volume control of home theater system

SOLVED
Reply
Contributor Uni68
Contributor
Posts: 2
Registered: ‎08-11-2019
Message 1 of 4
(467 Views)

I just upgraded to the new voice activated set top.   When I turn on my tv now it will activate my home theater sound system but I can only control the volume and mute using the TV remote not the Fios remote.  It was completely integrated with the old set top box.  How do I make this work?

3 REPLIES 3
Bronze Contributor III Bronze Contributor III
Bronze Contributor III
Posts: 268
Registered: ‎12-06-2010
Message 2 of 4
(442 Views)

After you’ve paired your Fios TV Voice Remote to your set top box, HDMI-connected TVs and Audio systems should automatically be detected and be controlled by your Fios TV Voice Remote.

Go to Menu > Settings > Voice control > Fios TV Voice Remote > Program Voice Remote > Automatic Setup
Once the automatic setup completes you’ll see a “Success” message in the top right of the TV screen,
If this does not work for you, please skip to step 2.
Go to Menu > Settings > Voice control > Fios TV Voice Remote > Program Voice Remote > Manual Setup
Select your TV or Receiver Brand and Model and follow the steps,
You will see a “Success” message in the top right of the TV screen when the setup is complete.

Contributor Uni68
Contributor
Posts: 2
Registered: ‎08-11-2019
Message 3 of 4
(331 Views)

Thank you.  I was able to pair the two systems.  Now, however, the volume control only works if the cabinet the audio system is in is open.  This was not the case with the older system.   Any ideas?

Bronze Contributor III Bronze Contributor III
Bronze Contributor III
Posts: 268
Registered: ‎12-06-2010
Message 4 of 4
(329 Views)

The Fios remote is now using infra-red to control your audio system. It seems like you have a line of sight issue. You need to either reposition the receiver, get an IR extender for it, or try to get CEC to work between the TV and audio system. I'd try a cheap IR extender, they can be bought for around $10 in a lot of places.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.