WARNING - QUANTUM TV

BritInAshburn · ‎06-13-2009

So I upgrade my service to Quantum TV - based on the offer details Package for 4 TV's was $34.99 with $22.00 for enhanced services....... I had prior 1 HD DVR ($19.99) and 4 normal set-top boxes ($6.99ea)...... so was paying $$47.95 and now only needed 3 set-tops so was just extra $9.04

Justr got my first bill in

Not only is there the $34.99 4 TV Package and $22.00 Enhanced Service charges but I have 3 set top box charge at $5.99 each ad HD DVR at $16.99 ............... so paying extra $51.95 which was totally undeclared!!!!!

Plus the service - continuously get jumps

Needless to say will be calling and reverting back - which bet they won't do - if not looks like will cancel.

So be warned!

CRobGauth · ‎11-04-2008

Have you called to ask?

There can be a billing overlap.

I assume you reuturned your boxes on time.

Have you confirmed receipt (hopefully you kept the tracking number)?

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BritInAshburn · ‎06-13-2009

OK, this seems to be an error on Verizon's billing.

I should not have had any separate HD DVR or Set Top Box items - equipment is all part of the Equipment package.

They have applied credits but will not be sure till next bill

So be warned to check your bills carefully after upgrading

BritInAshburn · ‎06-13-2009

Yes, all boxes were returned.... and received

Was not a billing overlap as they removed old boxes at $19.99 and $6.99 - and then added new boxes at $16.99 and $5.99.

So was a Billing issue and hopefully now resolved but cannot be sure untill get next bill in

BritInAshburn · ‎06-13-2009

Just to report back - latest bill received and the charges are as expected.

So just be warned to review your bills!