07-09-2014 09:52 AM
I self-activated my FIOS in our new house about a week and a half ago. Everything works perfectly fine... until we want to watch anything off of On Demand. Regardless of what we watch, the "please call <phone number> and enter your activation code yada yada" screen comes up.
For some On Demand shows, the screen overlays on the actual show (and the show plays) and then goes away after 3 minutes... but for others, it just shows the message and doesn't play the show. I've called the number on screen again and used my activation code, but it just confirms that I had already activated it... I've reset my entire connection for over 5 minutes as well as let the automated help service reset my box.
Any ideas to make this problem go away?
07-09-2014 10:11 AM
We are using brand new fios equipment, have disconnected and reconnecting all wires and cables, and are still having this issue.
I waited on the phone for 42 minutes to talk to someone about this problem and then was disconnected. Any suggestions/theories would be helpful.
07-09-2014 10:35 AM
Are you trying to look at "free" tv shows for a network you don't have included in your plan? You shouldn't receive an activation message for networks you do have in your plan.
07-09-2014 10:41 AM
We have FiOS TV Preferred HD, and are unable to watch anything on ABC through On Demand. We get an activation message after choosing to watch anything ("free" tv shows, movie rentals, etc) using On Demand... but like I said in my original post, sometimes it will linger for 3-4 minutes and go away, or it will totally prevent us from watching what we selected.
07-09-2014 11:13 AM - edited 07-09-2014 11:14 AM
I'd call them and see if there's something they can do on their end.
07-09-2014 11:23 AM
I'll try calling again this afternoon, but I was on hold for 45 minutes this morning and got disconnected, and was on hold around 30 minutes before I had to leave for work yesterday :\
07-09-2014 12:47 PM
Was just on the phone waiting for 33 minutes, got someone and was transfered, on the phone for another 15 minutes, transfered again, and had my call dropped after waiting another 5 minutes.
My experience with verizon customer service was great in the past, but the last couple days have been terrible...
Anyone able to help me out here?
07-09-2014 05:28 PM
Try hitting them up on twitter (@verizonzupport).
Have been prompt and helpful to me in the past.