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Watching free TV Shows using On Demand and Activation Message Blocks Screen

Watching free TV Shows using On Demand and Activation Message Blocks Screen

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Contributor Klegzilla
Contributor
Posts: 5
Registered: ‎07-09-2014

I self-activated my FIOS in our new house about a week and a half ago.  Everything works perfectly fine... until we want to watch anything off of On Demand.  Regardless of what we watch, the "please call <phone number> and enter your activation code yada yada" screen comes up.

 

For some On Demand shows, the screen overlays on the actual show (and the show plays) and then goes away after 3 minutes... but for others, it just shows the message and doesn't play the show.  I've called the number on screen again and used my activation code, but it just confirms that I had already activated it...  I've reset my entire connection for over 5 minutes as well as let the automated help service reset my box.

Any ideas to make this problem go away?

7 REPLIES 7
Contributor Klegzilla
Contributor
Posts: 5
Registered: ‎07-09-2014

We are using brand new fios equipment, have disconnected and reconnecting all wires and cables, and are still having this issue.

I waited on the phone for 42 minutes to talk to someone about this problem and then was disconnected.  Any suggestions/theories would be helpful.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Are you trying to look at "free" tv shows for a network you don't have included in your plan?  You shouldn't receive an activation message for networks you do have in your plan.

Contributor Klegzilla
Contributor
Posts: 5
Registered: ‎07-09-2014

We have FiOS TV Preferred HD, and are unable to watch anything on ABC through On Demand.  We get an activation message after choosing to watch anything ("free" tv shows, movie rentals, etc) using On Demand... but like I said in my original post, sometimes it will linger for 3-4 minutes and go away, or it will totally prevent us from watching what we selected.

Silver Contributor V
Silver Contributor V
Posts: 628
Registered: ‎06-06-2014
Message 5 of 8
(2,159 Views)

I'd call them and see if there's something they can do on their end.

Contributor Klegzilla
Contributor
Posts: 5
Registered: ‎07-09-2014

I'll try calling again this afternoon, but I was on hold for 45 minutes this morning and got disconnected, and was on hold around 30 minutes before I had to leave for work yesterday :\

Contributor Klegzilla
Contributor
Posts: 5
Registered: ‎07-09-2014

Was just on the phone waiting for 33 minutes, got someone and was transfered, on the phone for another 15 minutes, transfered again, and had my call dropped after waiting another 5 minutes.

My experience with verizon customer service was great in the past, but the last couple days have been terrible...

Anyone able to help me out here?

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,649
Registered: ‎11-04-2008

Try hitting them up on twitter (@verizonzupport).

Have been prompt and helpful to me in the past.


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