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Website always says my DVR is not responding

Website always says my DVR is not responding

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Contributor vonhanep547
Contributor
Posts: 3
Registered: ‎05-18-2013
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I can not access my multi-room DVR from the Verizon website.  I always get a message that the DVR is not responding even though the DVR is actually working fine at the TV itself and is communicating well with a TV in another room.  The "communication" issue evident on the website came to my attention when I added an Apple TV to my home network; the Apple TV main screen does not recognize any of my computers, but I am able to successfully mirror my iPad nonetheless.  In the troubleshooting section for reasons why the main Apple TV screen shows no computers are recognized, it says to check that the Apple TV, the iPad or iPhone devices and the in-home WiFi connection are all on the same network (check!) and, if so, to check whether the Verizon website "sees" the DVR (which is where the problem arises).

 

When I try to access the DVR from MyVerizon and click on Recorded Programs or Scheduled Programs, I get an error message stating that my DVR is not responding and to check again later.  There is a blue link stating, "View Online Help," but when I click on that I simply get returned to Verizon's home page.  The Verizon In Home Agent has not been of any use.  I logged in to http://192.168.1.1 and everything appears to be OK with my network (the Apple TV is recognized there as an enabled and active device).

 

Any suggestions?

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