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What is "continuous reboot" - a failing DVR box?
JCN1908
Enthusiast - Level 3
‎10-30-2019 03:10 PM

Chat tech said my box was in "continuous reboot" mode and needed to be replaced.  What is this?  Mine has rebooted 5 times since Monday 10/27/2019.

Also there used to be a remote control key sequence to get further into the system diagostics.  Can't seem to find it now.

JCN1908

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Re: What is "continuous reboot" - a failing DVR box?
CRobGauth
Community Leader
Community Leader
‎10-30-2019 05:05 PM

What model STB do you have?
What type of diagnostics are you looking for?

Not much in the way of HW diagnostics.
Try holding the D button on your remote to get to a diagnostic screen.
This works for the newer HW (Quantum and Fios 1)

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Re: What is "continuous reboot" - a failing DVR box?
CRobGauth
Community Leader
Community Leader
‎10-30-2019 05:05 PM

What model STB do you have?
What type of diagnostics are you looking for?

Not much in the way of HW diagnostics.
Try holding the D button on your remote to get to a diagnostic screen.
This works for the newer HW (Quantum and Fios 1)