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When did FIOS stop replacing remotes for free?

When did FIOS stop replacing remotes for free?

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Contributor wwreith
Contributor
Posts: 2
Registered: ‎06-29-2018
Message 1 of 8
(3,328 Views)

In the past when my remote stopped working I called or chatted and simply got a new one. Now FIOS is demanding I buy one. Since the FIOS remotes won't operate my tv fios box and blu ray, is always rather slow, and I have to buy one! Does anyone have suggestions for a remote that actually works well. 

7 REPLIES
Nickel Contributor
Nickel Contributor
Posts: 83
Registered: ‎10-26-2011
Message 2 of 8
(3,310 Views)

Verizon stopped giving them away for free when they found out people were getting them for free then selling them on ebay and such. I use harmony remotes to control my sound bar, cable box and tv the other 2 are verizon remotes as they only control the tv and cable box.

Contributor wwreith
Contributor
Posts: 2
Registered: ‎06-29-2018
Message 3 of 8
(3,308 Views)

never even occurred to me to do that. You would think a 1 remote per X years policy would help. Oh well. Thanks for the suggestion. it has to be better than the standard FIOS remote.

Contributor MarkfromPhilly
Contributor
Posts: 1
Registered: ‎09-28-2018
Message 4 of 8
(2,928 Views)

Verizon wants to charge me a monthly rental fee for the set top boxes but wants me to buy my own remote when theirs wears out? Um, no--it goes with the box.

Bronze Contributor II Bronze Contributor II
Bronze Contributor II
Posts: 742
Registered: ‎06-24-2018
Message 5 of 8
(2,882 Views)

@MarkfromPhilly wrote:

Verizon wants to charge me a monthly rental fee for the set top boxes but wants me to buy my own remote when theirs wears out? Um, no--it goes with the box.


 

Is Sony, Samsung or whatever TV maker you have going to give you a free remote when that remote breaks? What about Amazon when the Firestick remote breaks? No they are not. So why would Verizon?

Contributor SnoBrdr
Contributor
Posts: 2
Registered: ‎12-12-2017
Message 6 of 8
(2,790 Views)

Because you are renting it.  You bought your tv, you didn't buy the box or the remote.

MVP CRobGauth MVP
MVP
Posts: 7,149
Registered: ‎11-04-2008
Message 7 of 8
(2,768 Views)

If you lease a car, you are still responsible for maintenance.

They made a business decision.

Replacing remotes was costing too much.

And people were taking advantage of the deal and selling them on eBay.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Contributor qmart
Contributor
Posts: 1
Registered: ‎02-05-2019
Message 8 of 8
(264 Views)

I believe the difference here is that the cable box is rented and the remote is needed to operate it. I view the remote as a functional part of the cable box and as such should be replaced at no charge if it fails.

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