×

Switch Account

When in On Demand-Premium Channels my picture is pixilating.

When in On Demand-Premium Channels my picture is pixilating.

Reply
Highlighted
Copper Contributor Tomcat0812
Copper Contributor
Posts: 6
Registered: ‎08-28-2012
Message 1 of 4
(449 Views)

I have rebooted the STB several times and rebooted the router to no avail. I also disconnected the power from the STB. I still have pixilation. Live TV is fine. What else can I do?

3 REPLIES 3
Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,767
Registered: ‎11-04-2008
Message 2 of 4
(415 Views)

If you have more than 1 stb, does it happen on all?

Do you have any internet issues?

Try running a speed test to speedtest.Verizon.net

Do it from a device that is hardwired to router.

See if your results match to what you are what you have subscribed.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Highlighted
Copper Contributor Tomcat0812
Copper Contributor
Posts: 6
Registered: ‎08-28-2012
Message 3 of 4
(390 Views)

I have 4 STB but it is only happening on my HD-DVR STB and I'm not having internet issues.

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,767
Registered: ‎11-04-2008
Message 4 of 4
(380 Views)

Try swapping boxes around.

If problem follows box, its the problem.

Otherwise, it is coax or splitter issue.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.