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When will FiOS menu diagnostics such "Fix Common DVR/STB Issues" work?

When will FiOS menu diagnostics such "Fix Common DVR/STB Issues" work?

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Contributor AirBoss
Contributor
Posts: 4
Registered: ‎02-28-2013
Message 1 of 3
(618 Views)

Trying to resolve a recent problem with severe pixelation of MR DVR playback. Unable to get ANY of the FiOS menu diagnostic tools to load or work. ALL return wither "Application failed" or "No Data".

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Contributor AirBoss
Contributor
Posts: 4
Registered: ‎02-28-2013

None of the "In-Home Agent" functions mentioned in link below work.

 

WHY? WHEN WILL THEY WORK?

 

https://forums.verizon.com/t5/Fios-TV-Technical-Assistance/Need-Help-with-Fios-TV-Try-In-Home-Agent/...

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Are you talking about some menu on the PC, the PC download (in-home agent) of what.  Certainly the most reliable has always been the one on the DVR/STB itself.  And yes that one works to FIX COMMON issues.

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