White box with PIN reset heading on screen ...
bobdude11
Newbie

Ok, so we turned on the TV and the STB in the bedroom today and there was a white box covering the screen saying we have to reset our PIN.

I thought it was the TV until I tested the DVD player and - no white box!

I fixed it by doing the online reset of that STB - worked like a charm (the second time) - no more PIN reset message.

Just in case anyone else has this, it is a large white box with a heading saying you need to reset your PIN. There are three choices:

Enter/Reset PIN

Disable PIN

Cancel

The cursor doesn't move and nothing you do will clear it. The online reset works.

Just an FYI.

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Re: White box with PIN reset heading on screen ...
Mike_VZ
Contributor - Level 3

Hello Bobdude11,

Did you use the In Home Agent tool to reset your set top box?  This sounds like it may of been a parental control pin error.  Unplug the power cord to the set top box for 30 seconds will also cause it to check for system updates and can resolve a incomplete update.

Thanks

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Re: White box with PIN reset heading on screen ...
shida
Newbie

What is STB and where is the online reset? Having this same issue now. Thank you for your attention.

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Re: White box with PIN reset heading on screen ...
LawrenceC
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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