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White box with PIN reset heading on screen ...

White box with PIN reset heading on screen ...

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Contributor bobdude11
Contributor
Posts: 1
Registered: ‎04-13-2011
Message 1 of 2
(5,253 Views)

Ok, so we turned on the TV and the STB in the bedroom today and there was a white box covering the screen saying we have to reset our PIN.

 

I thought it was the TV until I tested the DVD player and - no white box!

 

I fixed it by doing the online reset of that STB - worked like a charm (the second time) - no more PIN reset message.

 

Just in case anyone else has this, it is a large white box with a heading saying you need to reset your PIN. There are three choices:

Enter/Reset PIN

Disable PIN

Cancel

 

The cursor doesn't move and nothing you do will clear it. The online reset works.

 

Just an FYI.

1 REPLY 1
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 158
Registered: ‎01-04-2011
Message 2 of 2
(5,189 Views)

Hello Bobdude11,

Did you use the In Home Agent tool to reset your set top box?  This sounds like it may of been a parental control pin error.  Unplug the power cord to the set top box for 30 seconds will also cause it to check for system updates and can resolve a incomplete update.

 

Thanks

Mike_VZ
Verizon Support


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