Ok, so we turned on the TV and the STB in the bedroom today and there was a white box covering the screen saying we have to reset our PIN.
I thought it was the TV until I tested the DVD player and - no white box!
I fixed it by doing the online reset of that STB - worked like a charm (the second time) - no more PIN reset message.
Just in case anyone else has this, it is a large white box with a heading saying you need to reset your PIN. There are three choices:
The cursor doesn't move and nothing you do will clear it. The online reset works.
Just an FYI.
04-16-2011 02:59 AM
Did you use the In Home Agent tool to reset your set top box? This sounds like it may of been a parental control pin error. Unplug the power cord to the set top box for 30 seconds will also cause it to check for system updates and can resolve a incomplete update.
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