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Whole House DVR issues

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jkrafsky
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎03-10-2013

Re: Whole House DVR issues

Message 11 of 16
(685 Views)

Anthony,

It is 10 days since your post below.  I am very frustrated by the problem.  I am paying $46 a month for whole house DVR which does not work as advertized.  Customer service has credited my bill $20 a month, but I am still paying for a service I am not receiving and which was a big part of the reason I switched from DirecTV.  Is there an update on this problem?  

Thanks,

Jeff Rafsky

JasonMx
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 1
Registered: ‎01-20-2013

Re: Whole House DVR issues

Message 12 of 16
(643 Views)

Hi Jeff. Sorry about the confusion; we were waiting for more info from you. Can you clarify whether this is affecting all the set top boxes, or if it matters which DVR the recording is on?

Thanks - Jason M

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,963
Registered: ‎11-04-2008

Re: Whole House DVR issues

Message 13 of 16
(638 Views)

Jeff,

You may wanty to check signal levels between STBs.

here is how.

Log in to router

Click on My Network

Network Connections

Full Status

COAX Stats

As long as all of the nodes show at least 200 Mbps, you are good.

If you have some connections much below, then you may have a bad connection.
Make sure all of your connections are tight both on STB and at any splitters.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
jkrafsky
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎03-10-2013

Re: Whole House DVR issues

Message 14 of 16
(637 Views)

It affects all the set top boxes.  The only time it is not an issue is when watching a recorded program on the dvr it is recorded on.  Issues include picture and sound break up as well as the inability to fast forward (program resets to place where you started fast forward from).

 

I look forward to your insights and some resolution.

 

Thanks,

Jeff

jkrafsky
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎03-10-2013

Re: Whole House DVR issues

Message 15 of 16
(632 Views)

Thanks for the advice.  FIOS techs have already been on site and checked signal levels between STB's.  They are all over 200 MBPS.

 

This is beyond frustrating.

 

 

Verizon_Support
Employee Employee
Employee
Posts: 3,198
Registered: ‎04-10-2013

Re: Whole House DVR issues

Message 16 of 16
(588 Views)

jkrafsky,

Since we haven't heard back from you as requested in your private support case, it appears assistance is no longer required. Please make a new post anytime you need assistance.

 

- Joseph_VZ

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