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Verizon is completely useless. This is what I experienced this week:
Should I just cancel this service before I get it to avoid future problems with these clowns? Also- is there any way to get decent service from Verizon? TWC may be more expensive and have junk equiptment, but at least they don't treat their customers like crap.
I am sorry to hear that you are had such a bad experience with us. Did you ever get it set back up? Please send me a private message if not so we can get more information from you.
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When I finally got through to someone, that person said they would look into it and call me back. I never got a call back. I called AGAIN in the evening and after spending another 45 minutes, got someone to schedule an appointment for this Saturday from 9am to 12pm.
If you guys fail to show up within that window, I am done trying to deal with your nonsense. You guys should be paying me to use your service at this point.
I am wondering the same thing. Why DOES Verizon suck so much? I am curerntly on hold for over 38 min and while being on hold, I have tried the online chat 3 times and it is unavailable. Are there that many **bleep** off customers that I need to wait this long to speak with someone? I believe it! What a waste of my time! Its a shame Verizon is so good at promptly deducting the money from my acount each month, but can't have enough staff to deal with any issues that may arise. What is the phone number for Time Warner Cable??
Seriously. I would like to know. Today Verizon got me so frustrated that I am certain 5 years just got knocked off my life expectancy. --long story, but worth reading--
I went there to try to get this "free" upgrade since I'm due and the "free" upgrade is only online (that doesn't even make sense--just have it online and in store). So, the sales representative says "oh, well, you can order it online and select store pick-up." So I decide to do that thinking that it will take all of about 2 minutes. It's my father's account, but I am able to use it also. So I log onto his account say I want to upgrade my phone and everything--everything is going swimmingly. Then, it gets to the payment page and it won't let me change the billing address. Keep in mind that I am trying to pay for my phone with my credit card that does not have the same billing address as my father's. So I ask for help there to change the billing address and they say it's not possible b/c they are trying to "prevent fraud"--like that makes sense. So I ask if they have a computer so that I can do the order on there instead of using my phone to do it and the lady says "oh, they took away our computers." Great, so I try to call verizon for help since the sales representatives are no help. I get an automated voice (of course) and she is all staticy when she talks to where I can't even understand her--just when she talks--even though I am using a Verizon phone and am in a verizon store. OH, btw, the sales reps in the store were BLASTING music in there so that I couldn't even talk to my finance who was sitting right next to me.
I assume you were trying to order a phone for Verizon Wireless?
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