Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Why has the "resume play" feature never worked on rented on demand movies.

Reply
Yadayada
Contributor
Contributor
Posts: 2
Registered: ‎02-18-2012

Why has the "resume play" feature never worked on rented on demand movies.

Message 1 of 6
(1,683 Views)
I've had Fios for over 2 years now and have been generally happy, but there is one feature that is driving me and my family crazy! The resume play on rented movies does not work, has never worked, and from reading these forums Verizon has no fix for it. It's been a known issue and it boggles my mind that it can't be fixed. When will there be a fix?
5 REPLIES 5
Lee_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 63
Registered: ‎01-06-2011

Re: Why has the "resume play" feature never worked on rented on demand movies.

Message 2 of 6
(1,658 Views)

This shouldn't be an issue. Just to be sure I tested and the function is working on free and purchased VOD. We would like to look into it further with you. Please check your inbox for a a private message.

 

Lee_vz
Verizon Support

 

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

pastranmoore
Contributor
Contributor
Posts: 1
Registered: ‎03-12-2012

"RESUME PLAY" IS A TOTAL JOKE!!!!! I HATE IT, I HATE IT...SOOOOO MUCH!!!

Message 3 of 6
(1,595 Views)

THE VERIZON ON-DEMAND "RESUME PLAY" OPTION IS REALLY THE OPTION TO "PLAY FROM START"..AND PLAY FROM START, IS ALSO PLAY FROM START- OR "V.O.D ERROR 212: YOUR SELECTION CANNOT BE PLAYED AT THIS TIME". OK, **bleep**?!!!! WHAT EXACTLY IS ON DEMAND THEN??

 

 

FURIOUS ANGER!

ddawn
Contributor
Contributor
Posts: 1
Registered: ‎03-13-2012

Resume Play Does not Work On CIsco Boxes

Message 4 of 6
(1,581 Views)

We just got FIOS and are resume play does not work. We have been told that this is a known problem with the CISCO boxes and that Verizon does not expect the issue to be corrected until June 2012. We were told that they can replace with the Motorola boxes but we would loose the large hard drive on the DVR and some current functions with our multi room DVR. At this point we just plan to record the shows we watch and hopefully Verizon will get this fixed by June.

TomB1102
Contributor
Contributor
Posts: 2
Registered: ‎07-25-2011

Re: Why has the "resume play" feature never worked on rented on demand movies.

Message 5 of 6
(843 Views)

This problem seems to have been known to Verizon for several years.  I just completed a Live Chat with a Verizon representative and was told "This should be resolve in few days.".    Is this the standard response Verizon has been providing their customers over the past few years when questioned about the problem?  When I questioned why it's taken so long, I was told "It was resolved in between but there were few settings that were still suppose to be changed and they are working on it. "  If Verizon spent as much time actually fixing the problem as they have in addressing all the inquiries that have been made about the problem, this issue, most likely, could have been resolved a long time ago.  Enough excuses.  Let's have a solution!

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Why has the "resume play" feature never worked on rented on demand movies.

Message 6 of 6
(818 Views)

It now works more reliably then it did back in 2012.  But is still not always working.  One thing to make sure you do is only start the replay from your libraray folder.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title