I too am a new Fios customer. After calling and emailing Verizon to express my displeasure with receiving 2 refurbished out dated DVR's, i was emailed back claiming "you get what you get". This is totally unacceptable. Why would I want old technology and a smaller capacity DVR? . I still have time to cancel my package, but I see some posters are getting this iisue resolved. I would appreciate the same. Thank you.