09-14-2020 07:05 PM - edited 09-14-2020 07:32 PM
I have only been a FiOS customer for a little over a month. I choose to use my own equipment & I'm renting 2 CableCards from Verizon. From the first day of FiOS service, tuning to some channels produces the following message:
You need a subscription to view this channel. Verify that
you are subscribed to this channel. If the problem
persists, contact your TV service provider.
for a couple of seconds, then the message disappears and the channel is tuned.
As of today, there is at least one channel (553 - FX HD) that refuses to tune and the above message does not disappear.
Verizon chat support has done quite a bit of trouble-shooting but no resolution.
I have run Ceton diagnostics which shows that tuning to channel 553 succeeded & that CableCARD Entitlement OK for channel number 553.
Verizon has scheduled a technician visit which I would rather not do just for 1 (known) channel issue.
Assistance would be appreciated.