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Wrong set top box sent. Help!!!

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bert868
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎10-19-2010

Wrong set top box sent. Help!!!

Message 1 of 3
(476 Views)

The wrong set top box was sent to me.  I was doing the upgrade.  The first box that was sent to me wasn't delivered.  It was returned to Verizon.  Never made it to my place.  Replacement was sent but it is not one that I can record on.  Can't do it online because of the original screw up.  What do I need to do to get the correct set top box.  

2 REPLIES 2
PJL
Gold Contributor V
Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: Wrong set top box sent. Help!!!

Message 2 of 3
(454 Views)

You need to contact Verizon.  Recommend you use chat instead of phone. 

bert868
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎10-19-2010

Re: Wrong set top box sent. Help!!!

Message 3 of 3
(439 Views)

I used chat, but they were useless.  Finally called Verizon and after an hour on the phone hopefully problem was solved.  

chat told me to contact verizon business office

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