Accessibility Resource Center Skip to main content
Get gifts fast with In-Store & Curbside Pickup or same-day delivery.

YouTube Freezes on Basic STB

Reply
Highlighted
Contributor
Contributor
Posts: 4
Registered: ‎08-08-2008

YouTube Freezes on Basic STB

Message 1 of 4
(457 Views)

This is definitely a STB issue.  I have 2-STBs, one with a DVR, the other is the basic STB. Never have a problem with the DVR STB.  I've sat and watched multiple videos, both long and short, and have never had a problem.  

 

Now, on the other hand, the basic STB freezes every time I use it.  Rebooting cures the problem for a short time, then it freezes again.  Have called Verizon and gotten no solution.

3 REPLIES 3
Highlighted
Gold Contributor III Gold Contributor III
Gold Contributor III
Posts: 1,166
Registered: ‎12-06-2010

Re: YouTube Freezes on Basic STB

Message 2 of 4
(436 Views)

@bob wrote:

This is definitely a STB issue.  I have 2-STBs, one with a DVR, the other is the basic STB. Never have a problem with the DVR STB.  I've sat and watched multiple videos, both long and short, and have never had a problem.  

 

Now, on the other hand, the basic STB freezes every time I use it.  Rebooting cures the problem for a short time, then it freezes again.  Have called Verizon and gotten no solution.


Which boxes do you have, how are they connected, what exactly are you trying to watch? On demand, pay per View, movies?

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎10-24-2020

Re: YouTube Freezes on Basic STB

Message 3 of 4
(198 Views)

I have the exact same problem.  Just got a new box and it freezes on youtube.  I moved the DVR around and it never freezes.

Highlighted
Gold Contributor III Gold Contributor III
Gold Contributor III
Posts: 1,166
Registered: ‎12-06-2010

Re: YouTube Freezes on Basic STB

Message 4 of 4
(183 Views)

@td1223 wrote:

I have the exact same problem.  Just got a new box and it freezes on youtube.  I moved the DVR around and it never freezes.


What model box did you get, and how is it connected to the system?

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.