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YouTube app narrator won't turn off

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GtrRiff
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Contributor
Posts: 5
Registered: ‎08-16-2020

YouTube app narrator won't turn off

Message 1 of 9
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I made sure Text To Speech is off in the Fios Settings Accessibility. I'm running Fios through my Xbox One and made sure the Narrator is turned off.

 

The narration only happens on the YouTube app on Fios. The YouTube app on Xbox itself doesn't do this.  The Netflix app on Fios doesn't do this either. 

 

This only started happening a few days ago while I was using YouTube on Fios.  But I can't recall what I did to turn it on and can't find info to turn it off that had helped. 

 

Any ideas? 

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clem53
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Gold Contributor III
Posts: 1,600
Registered: ‎12-06-2010

Re: YouTube app narrator won't turn off

Message 5 of 9
(8,533 Views)

@clem53 wrote:

@Jsmith1529 wrote:

same thing happened to me in the last few days.  I am running YouTube straight from the widget on a dumb TV.  The text to speech voice is the same as the menu setting but it only activates on YouTube.  


Try settings>system>accessibility>closed captions>DVS, turn off. Make sure text  to speech is off also.


I was also just given this link for a possible fix for you folks:

https://support.google.com/youtube/thread/51875377?hl=en

View solution in original post

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clem53
Gold Contributor III Gold Contributor III
Gold Contributor III
Posts: 1,600
Registered: ‎12-06-2010

Re: YouTube app narrator won't turn off

Message 2 of 9
(8,634 Views)

@GtrRiff wrote:

I made sure Text To Speech is off in the Fios Settings Accessibility. I'm running Fios through my Xbox One and made sure the Narrator is turned off.

 

The narration only happens on the YouTube app on Fios. The YouTube app on Xbox itself doesn't do this.  The Netflix app on Fios doesn't do this either. 

 

This only started happening a few days ago while I was using YouTube on Fios.  But I can't recall what I did to turn it on and can't find info to turn it off that had helped. 

 

Any ideas? 


Check to see if any closed caption or secondary audio language option is enabled on any of the devices in the chain. You could narrow down the source of the problem by going from the Fios box to the TV.  If you have normal audio, the problem is the Xbox.

Jsmith1529
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Posts: 1
Registered: ‎08-16-2020

Re: YouTube app narrator won't turn off

Message 3 of 9
(8,603 Views)

same thing happened to me in the last few days.  I am running YouTube straight from the widget on a dumb TV.  The text to speech voice is the same as the menu setting but it only activates on YouTube.  

clem53
Gold Contributor III Gold Contributor III
Gold Contributor III
Posts: 1,600
Registered: ‎12-06-2010

Re: YouTube app narrator won't turn off

Message 4 of 9
(8,543 Views)

@Jsmith1529 wrote:

same thing happened to me in the last few days.  I am running YouTube straight from the widget on a dumb TV.  The text to speech voice is the same as the menu setting but it only activates on YouTube.  


Try settings>system>accessibility>closed captions>DVS, turn off. Make sure text  to speech is off also.

clem53
Gold Contributor III Gold Contributor III
Gold Contributor III
Posts: 1,600
Registered: ‎12-06-2010

Re: YouTube app narrator won't turn off

Message 5 of 9
(8,534 Views)

@clem53 wrote:

@Jsmith1529 wrote:

same thing happened to me in the last few days.  I am running YouTube straight from the widget on a dumb TV.  The text to speech voice is the same as the menu setting but it only activates on YouTube.  


Try settings>system>accessibility>closed captions>DVS, turn off. Make sure text  to speech is off also.


I was also just given this link for a possible fix for you folks:

https://support.google.com/youtube/thread/51875377?hl=en

View solution in original post

GtrRiff
Contributor
Contributor
Posts: 5
Registered: ‎08-16-2020

Re: YouTube app narrator won't turn off

Message 6 of 9
(8,450 Views)

I checked DVS and it's turned off.  Turning CC on and off doesn't matter either.

 

clem53
Gold Contributor III Gold Contributor III
Gold Contributor III
Posts: 1,600
Registered: ‎12-06-2010

Re: YouTube app narrator won't turn off

Message 7 of 9
(8,440 Views)

@GtrRiff wrote:

I checked DVS and it's turned off.  Turning CC on and off doesn't matter either.

 


Did you go to this link and try their suggestion?

 

https://support.google.com/youtube/thread/51875377?hl=en

GtrRiff
Contributor
Contributor
Posts: 5
Registered: ‎08-16-2020

Re: YouTube app narrator won't turn off

Message 8 of 9
(8,436 Views)

I haven't tried resetting the app yet (I'm in the office).  I will try when I get home and report back.

GtrRiff
Contributor
Contributor
Posts: 5
Registered: ‎08-16-2020

Re: YouTube app narrator won't turn off

Message 9 of 9
(8,348 Views)

Resetting the app worked!

 

YouTube app (on Fios) -> Settings -> Reset App

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