Since yesterday, we've noticed that we have to turn the volume up to "30" to hear it fairly clearly--used to watch it at 18-20. Checked audio settings, and seems to sound no difference whether it's on Dynamic Range - Heavy, or not. Does this have to do with the IMG reset going on? HELP!!!
Are you talking about the TV volume or the STB volume? Have you tried putting the STB volume on "fixed" and then configuring your remote to only control your TV volume?
@blondie wrote:Since yesterday, we've noticed that we have to turn the volume up to "30" to hear it fairly clearly--used to watch it at 18-20. Checked audio settings, and seems to sound no difference whether it's on Dynamic Range - Heavy, or not. Does this have to do with the IMG reset going on? HELP!!!
I noticed the same thing yesterday on my Ktichen TV which is hooked via HDMI to a 7100 box normally sound is on 10 and had to turn up to almost 20 - I have it set to use the tv volume not the stb volume
I noticed this too and I was going nuts trying to figure out what the problem was. Must be the 1.7.1 firmware update, must lower the box's volume output for whatever reason. I thought I was having some kind of hearing problem or stroke or something.
We here in Northern NJ have had similar problems since the March 09, 2010 "upgrade" to version 1.7.1. We used to listen through our Bose system no higher than level "30" and now we need to increase the level to AT LEAST "40" to get a similar listening level as before. Even at this level ("40") the audio sound is highly muffled and sounds like Verizon has put some kind of filter or compression on the signal. Now, If we switch to "AM/FM" setting on the Bose from the "TV" setting, the volume is so high that we risk blowing out the speakers with the volume change.
I have called into Technical Support 3x, and we went through the usual troublshooting methods to no avail., I have had a service technician come out and swap the STB, with no change. And this 3rd time calling Tech Support we went through more troubleshooting with no satisfaction. They are sending another service tech out tomorrow, and I do not expect any satisfaction from that either. I am 99% sure this problem is caused from the latest 1.7.1 upgrade and am very frustrated that Verizon is not able to fix or not recognizing the problem. The last time I called the Tech Rep said that they knew of no other issues with the audio and she looked into her notes on the upgrade and said nothing is documented to her regarding any audio changes within that upgrade.
I really hope that the people complaining about LOUD COMMERCIALS did not prompt Verizon to put some kind of filtering or compression on their signal. As far as I am concerned, LOUD COMMERCIALS are an FCC problem not a Verizon problem.
I mentioned there were other people complaining about the audio on this forum, and she said I should try to get as many people to call in that have similar problems otherwise the problem will go unfixed. IF ANYONE IS HAVING THIS LOW / FILTERED AUDIO PROBLEM OR CONTINUES TO HAVE THIS PROBLEM PLEASE CALL VERIZON TECH SUPPORT so that this can be documented by Verizon and hopefully will be rectified ASAP.
@f1reant wrote:We here in Northern NJ have had audio problems since the March 09, 2010 "upgrade" to version 1.7.1. We used to listen through our Bose system no higher than level "30" and now we need to increase the level to AT LEAST "40" to get a similar listening level as before. Even at this level ("40") the audio sound is highly muffled and sounds like Verizon has put some kind of filter or compression on the signal. Now, If we switch to "AM/FM" setting on the Bose from the "TV" setting, the volume is so high that we risk blowing out the speakers with the volume change.
I have called into Technical Support 3x, and we went through the usual troubleshooting methods to no avail., I have had a service technician come out and swap the STB, with no change. And this 3rd time calling Tech Support we went through more troubleshooting with no satisfaction. They are sending another service tech out tomorrow, and I do not expect any satisfaction from that either. I am 99% sure this problem is caused from the latest 1.7.1 upgrade and am very frustrated that Verizon is not able to fix or not recognizing the problem. The last time I called the Tech Rep said that they knew of no other issues with the audio and she looked into her notes on the upgrade and said nothing is documented to her regarding any audio changes within that upgrade.
I really hope that the people complaining about LOUD COMMERCIALS did not prompt Verizon to put some kind of filtering or compression on their signal. As far as I am concerned, LOUD COMMERCIALS are an FCC problem not a Verizon problem.
I mentioned there were other people complaining about the audio on this forum, and she said I should try to get as many people to call in that have similar problems otherwise the problem will go unfixed. IF ANYONE IS HAVING THIS LOW / FILTERED AUDIO PROBLEM OR CONTINUES TO HAVE THIS PROBLEM PLEASE CALL VERIZON TECH SUPPORT so that this can be documented by Verizon and hopefully will be rectified ASAP.
If it was caused by the 1.7..1 update then you are going to have to live with it until they release 1.8 or skip 1.8 and go to 1.9 as is rumoured.
if it's correctable setting in the cable box, then it would most likely be under menu and then settings and then audio, paying special attention to dynamic range. it's not enough to view this setting as being on "heavy" it needs to have the heavy option highlighted, in order for it to kick in. the other ones you'll set up for surround etc, but the important one is the dynamic range being set to heavy.
I just checked for the umpteenth time the Audio in the Setting menu. The current STB settings are audio level = 30, set to "surround" and "fixed" and dynamic range set to "heavy". It seems that since this update (1.7.1) these settings have been disabled, because whatever setting I choose there seems to be no change in the audio level or quality.
if there is no change in the audio when you choose different settings, then I hate to ask because you sound like you've done a whole lot already, but have you power cycled the box? removed the power for 1 minute and then plugged it back in? if settings are "stuck" then sometimes a power cycle will help, also verizon has a pretty intrusive command called a reinitialize and it does not erase recordings, but it will erase favorites and parental controls and dvr schedules. you can have them do that too. if none of those things work, then I would just ask what cable you are using for audio to your system, is it the hdmi audio or a digital audio or rca cables?
Several people have complained about this since getting 1.7.1. I still have 1.7 so I can't tell yet. Hopefully it won't affect me. It might be certain boxes like the 7xxx series and not the 6xxx series and also if you have a sound system set up as opposed to just listening thru the TV speakers.
Hubrisnxs:
I have performed all of the troubleshooting procedures you have described, and Verizon tech has performed initialize etc. We even had the STB swapped with a new one.
I am using an HDMI cable and I have troubleshot that also, the 3rd Verizon phone tech had me remove the cable and I tried hooking up the TV through the coax cable. I have also tried a digital audio coax out from the STB directly into the Digital audio coax in on the Bose amplifier. All these procedures did not improve the volume or quality of the sound. So at this point I am back to the HDMI cable and I am 99.9% sure this problem exists at the source and there is nothing we can do at this end to improve the sound.
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