bad pq on std.def. channels

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Copper Contributor
Copper Contributor
Posts: 22
Registered: ‎10-04-2008

bad pq on std.def. channels

Message 1 of 19
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Anyone here know when verizon will correct issues with bad picture quality on standard def. channels.
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Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎10-04-2008

Re: bad pq on std.def. channels

Message 18 of 19
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Joe01880 - Being a new customer as of last October, I have never seen anything other than IMG 1.6.  My understanding from other posts is that before IMG 1.6, the SD PQ on an HD box was just fine.  I'm not sure what the complaints/gripes/begs were for IMG 1.6 but it seems to me that, if Verizon knows what changes were made, it should be straightforward to determine which changes caused a deterioration of the PQ.  I think it's been at least 6 months since the first complaints of poor PQ, so I don't really see how anyone can claim that Verizon is in danger of "rushing" an update to address this problem.  I also don't think that a forum topic, no matter how much it complains or gripes, will cause Verizon to rush.  I am much more worried that during a large portion of my 2 year contract that the issue won't be addressed at all, so I'm happy to add my voice to those complaining.

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Gold Contributor VII
Gold Contributor VII
Posts: 2,323
Registered: ‎08-05-2008

Re: bad pq on std.def. channels

Message 2 of 19
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The next release is in testing now.  Rumored release is anywhere from a few weeks to beginning of next year.  No firm dates have been released by Verizon (nor do they ever commit to a release date).
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Copper Contributor
Copper Contributor
Posts: 22
Registered: ‎10-04-2008

Re: bad pq on std.def. channels

Message 3 of 19
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Still having bad picture quality on standard def channels. fuzzy, ghosting, out of focus even with my new eye glasses.called verizon tech support .no definitive answer regarding pq issue . can somebody here please help me.
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Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: bad pq on std.def. channels

Message 4 of 19
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As keyboards said, it should be fixed in the next update, firmware 1.7. Last time I heard a ETA was in the next few weeks, by the end of this month.
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008

Re: bad pq on std.def. channels

Message 5 of 19
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Is it on any specific channel? What kind of cabling are you using and what cable box (this is labeled QIP some-number-here in Settings -> System Information )?

 

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Copper Contributor
Copper Contributor
Posts: 22
Registered: ‎10-04-2008

Re: bad pq on std.def. channels

Message 6 of 19
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i have the 6416 hd box and  its connected with hdmi cable that verizon installed back in august.

                                                                                                                    thanks

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008

Re: bad pq on std.def. channels

Message 7 of 19
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If you would like to troubleshoot this further, send me a private message on the forum and I can give you a ring.
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Copper Contributor
Copper Contributor
Posts: 22
Registered: ‎10-04-2008

Re: bad pq on std.def. channels

Message 8 of 19
(9,927 Views)

pq issue is on all standard def channels. my stb # qip-6416P2   release:1.6.0  build number 06.89

                                                                                             

                                                                                                         thanks appreciate your help

 

                                                                                           

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Gold Contributor V
Gold Contributor V
Posts: 1,426
Registered: ‎08-05-2008

Re: bad pq on std.def. channels

Message 9 of 19
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CharlesH

This is a known bug, Verizon is testing the fix. You cannot troubleshoot one person.

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008

Re: bad pq on std.def. channels

Message 10 of 19
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I just verified matcarl, it is a known issue with IMG 1.6.

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