bad pq on std.def. channels
jetpeak
Enthusiast - Level 3
Anyone here know when verizon will correct issues with bad picture quality on standard def. channels.
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Re: bad pq on std.def. channels
larryh
Enthusiast - Level 2
Joe01880 - Being a new customer as of last October, I have never seen anything other than IMG 1.6.  My understanding from other posts is that before IMG 1.6, the SD PQ on an HD box was just fine.  I'm not sure what the complaints/gripes/begs were for IMG 1.6 but it seems to me that, if Verizon knows what changes were made, it should be straightforward to determine which changes caused a deterioration of the PQ.  I think it's been at least 6 months since the first complaints of poor PQ, so I don't really see how anyone can claim that Verizon is in danger of "rushing" an update to address this problem.  I also don't think that a forum topic, no matter how much it complains or gripes, will cause Verizon to rush.  I am much more worried that during a large portion of my 2 year contract that the issue won't be addressed at all, so I'm happy to add my voice to those complaining.

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Re: bad pq on std.def. channels
Keyboards
Master - Level 3
The next release is in testing now.  Rumored release is anywhere from a few weeks to beginning of next year.  No firm dates have been released by Verizon (nor do they ever commit to a release date).
Re: bad pq on std.def. channels
jetpeak
Enthusiast - Level 3
Still having bad picture quality on standard def channels. fuzzy, ghosting, out of focus even with my new eye glasses.called verizon tech support .no definitive answer regarding pq issue . can somebody here please help me.
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Re: bad pq on std.def. channels
TimSykes
Specialist - Level 2
As keyboards said, it should be fixed in the next update, firmware 1.7. Last time I heard a ETA was in the next few weeks, by the end of this month.
Re: bad pq on std.def. channels
CharlesH
Specialist - Level 1

Is it on any specific channel? What kind of cabling are you using and what cable box (this is labeled QIP some-number-here in Settings -> System Information )?

Re: bad pq on std.def. channels
jetpeak
Enthusiast - Level 3

i have the 6416 hd box and  its connected with hdmi cable that verizon installed back in august.

                                                                                                                    thanks

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Re: bad pq on std.def. channels
CharlesH
Specialist - Level 1
If you would like to troubleshoot this further, send me a private message on the forum and I can give you a ring.
Re: bad pq on std.def. channels
jetpeak
Enthusiast - Level 3

pq issue is on all standard def channels. my stb # qip-6416P2   release:1.6.0  build number 06.89

                                                                                             

                                                                                                         thanks appreciate your help

                                                                                           

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Re: bad pq on std.def. channels
matcarl
Master - Level 1

CharlesH

This is a known bug, Verizon is testing the fix. You cannot troubleshoot one person.

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Re: bad pq on std.def. channels
CharlesH
Specialist - Level 1

I just verified matcarl, it is a known issue with IMG 1.6.

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