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calling customer service

calling customer service

Contributor franny123
Posts: 2
Registered: ‎11-06-2011
Message 1 of 3

I have been having some problems with 2 of my remotes.  i called the 800 number on Thursday and finally gave up after over 40 min. on hold.  Then I used the in-home feature, but really did not get much solved.  Today I called the 800 number again and gave up after 1 hr. 27mins.  I thought I could just wait "Peggy" out, but no.  Once again, I got on in home chat and finally got an appointmet for a Tech.  He came this afternoon and fixed everything quickly.  It is the on hold that I am complaining about.  I want to be able to talk to a human...  I have heard that Verizon was in trouble and I am beginning to believe it and know why.

Contributor DeniseM
Posts: 4
Registered: ‎11-12-2011
Message 2 of 3

Welcome to Verizon.  It's always like this.

Bronze Contributor II
Bronze Contributor II
Posts: 540
Registered: ‎10-05-2011
Message 3 of 3

You could also try a live chat with an agent.  Sometimes you can get through quicker and receive a more straightforward answer to your question that way.  With the phone, I usually hang up and call again later if I find that I'm on hold for 15 minutes or more because I don't have time for that. 


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