can't set up FiOS Mobile Remote app for iPad

[BevSDC]

I was able to register the FiOS Mobile Remote app for iPad with my login and password but I'm not able to set it up.

I follow the instructions to

• click Menu
• click Widgets
• click FiOS Mobile Remote

I get the following error message:

Mobile Remote

Network Error

Unable to process your request at this time.

Please try again.

If the broblem continues, please try restarting your Set-Top Box

I've turned off the power to the cable twice but still get the same message.

How can I get the app working?

[JimKPhilly1]

I installed my new DVRs last night and tried to reactive the Mobile Remote app, but got the same error. I wonder if they're having issue with the app (so it's probably not just you).

[jimdwestboro]

Ditto here. It doesn't seem to want to generate a pin code.

[jackmcgann]

Same here VH06 Ma.

[junits]

I get the same message trying to set up my android phone as a mobile remote.

[BevSDC]

UPDATE:  About a week ago, after trying for several days, it suddenly worked as it should.