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cannot view channel 193

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lauredee
Contributor
Contributor
Posts: 2
Registered: ‎04-07-2012

cannot view channel 193

‎04-07-2012 12:42 PM

Message 1 of 3
(702 Views)

I can't seem to view channel 193 (chiller) from my set top box. It does show the info guide but remains on the last tv channel you are viewing. All other channels are fine except for 193. Also on the other TV's with digital receiver, I can view channel 193. what do you think is wrong?

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lasagna
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,002
Registered: ‎05-27-2010

Re: cannot view channel 193

‎04-07-2012 01:37 PM

Message 2 of 3
(699 Views)

That's typically signal quality ... check all the connections / splitters along the line between your ONT and the TV which is experiencing the problem including disconnecting and reseating each connection.   

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lasagna
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,002
Registered: ‎05-27-2010

Re: cannot view channel 193

‎04-07-2012 01:37 PM

Message 2 of 3
(700 Views)

That's typically signal quality ... check all the connections / splitters along the line between your ONT and the TV which is experiencing the problem including disconnecting and reseating each connection.   

View solution in original post

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lauredee
Contributor
Contributor
Posts: 2
Registered: ‎04-07-2012

Re: cannot view channel 193

‎04-08-2012 03:29 PM

Message 3 of 3
(673 Views)

thank you, got it working. had to reset the set top box by unplugging and removing the coaxial cable from the box and installing it again after 10 seconds.

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