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changing channels-slow

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Contributor
Contributor
Posts: 1
Registered: ‎09-20-2010

changing channels-slow

Message 1 of 5
(3,698 Views)

I am having a problem with my FIOS.  My DVR periodically freezes up when changing channels.  Sometimes when I change channels it takes up to 30 seconds for it to change.  I have gone through all the fixes on VZ In Home Agent.  Rebooted several times and nothing seems to help.  I am also having a problem with the remote.  WhenI push a button to make any changes in programming it sometimes does not work - no lights on the remote.  I have changed batteries several times and it still doesn''t work.  Another thing I have checked - sometimes it does have lights coming on and I still have the same problem of the channel change freezing up.  Help.

4 REPLIES 4
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: changing channels-slow

Message 2 of 5
(3,675 Views)

I know some people have had success getting the box to respond faster when a particular setting is turned off.

 

try it,      menu  - settings - video settings - SD override.  =  OFF

 

make sure that the check mark shows next to off, and then try it again .

Gold Contributor VII
Gold Contributor VII
Posts: 1,778
Registered: ‎05-14-2009

Re: changing channels-slow

Message 3 of 5
(3,578 Views)

If you continue to have the problem a call into support may be in order.  They can reload the IMG software to see if that fixes the issue.  One thing I love about FIOS is the speed out of the STB'.s  

Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎07-15-2009

Re: changing channels-slow

Message 4 of 5
(3,404 Views)

I'm not sure if you have an Android phone, but there is a remote control app that is REALLY fast with the STB (I guess because it's over WIFI rather than IR...  Just a thought...

Silver Contributor III
Silver Contributor III
Posts: 402
Registered: ‎07-07-2010

Re: changing channels-slow

Message 5 of 5
(3,386 Views)

@wease wrote:

I am having a problem with my FIOS.  My DVR periodically freezes up when changing channels.  Sometimes when I change channels it takes up to 30 seconds for it to change.  I have gone through all the fixes on VZ In Home Agent.  Rebooted several times and nothing seems to help.  I am also having a problem with the remote.  WhenI push a button to make any changes in programming it sometimes does not work - no lights on the remote.  I have changed batteries several times and it still doesn''t work.  Another thing I have checked - sometimes it does have lights coming on and I still have the same problem of the channel change freezing up.  Help.


Sounds to me like a defective remote. If you get lit buttons on the remote sometimes and not others......

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