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dvr dropping recordings

dvr dropping recordings

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Contributor jmetzner
Contributor
Posts: 9
Registered: ‎07-08-2010
Message 11 of 29
(1,643 Views)

I want a few more days of results before I declare my issue solved, but after the STB reset/refresh the tech did over the phone I haven't had any dropped recordings since Saturday.

Contributor jmetzner
Contributor
Posts: 9
Registered: ‎07-08-2010
Message 12 of 29
(1,619 Views)

Never mind, it dropped a scheduled series recording last night. I'll be switching to Tivo.

Copper Contributor How
Copper Contributor
Posts: 10
Registered: ‎11-27-2014
Message 13 of 29
(1,603 Views)

This issue has not been resolved. I spoke to tech support yesterday(been having this problem since March) and they told me the fix would not be ready until mid May.

I also spoke to billing and got a $75 credit for the sub standard service I have received. Suggest anyone with the same problem do the same.

Contributor jmetzner
Contributor
Posts: 9
Registered: ‎07-08-2010
Message 14 of 29
(1,581 Views)

Well, that's a pretty unconscionable delay. I actually like Verizon's DVR product, but they've given up all trust by breaking it and having no transparency about it. If they had communicated about the problem, or if the tech support reps would explain it in a straightforward fashion maybe I would have patience but they didn't. Not sure if it's due the strike or what, but Verizon's behavior in this is disappointing.

Copper Contributor How
Copper Contributor
Posts: 10
Registered: ‎11-27-2014
Message 15 of 29
(1,531 Views)

This is not solved. When it stops happening and FIOS fixes it, then it's solved. Typical Verizon answer

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 16 of 29
(1,525 Views)

The OP of the thread decided that his issue was resolved and marked it as such.  We do not remove their choice. But feel free to continue the discussion if you have a similar problem.

Copper Contributor CDOsr
Copper Contributor
Posts: 18
Registered: ‎04-21-2016
Message 17 of 29
(1,496 Views)

Elizabeth,  Can you help us help you (Verizon).  It would be very useful if you could explain just what caused the DVR to drop the scheduled recordings *and* just what was done to correct the problem in the software.  The reason for us knowing this is twofold,

 

First, it would give us tremendous confidence that the problem is resolved and we can stop doing the "preventative measures" (like rebooting the DVR every night).

 

Secondly, some of us have been carefully watching when scheduled recordings disappear and, if the solution provided by Verizon addressed all of those circumstances, then we can declare it "corrected".  However, if there are additional circumstances observed, we can provide Verizon with information that could possibly identify a second issue.

 

I am a professional software engineer and this is the technique I use in determining if a "fix" is truly a fix and not a "bandaid".

 

Thanks

 

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 18 of 29
(1,487 Views)

Hello CDOsr

 

Moderators work only with the forum itself. We do not have access to Verizon technical resources or repair data. And as this is a peer to peer support forum, it is unlikely that you will get the information  you are requesting from other users.

We can only recommend contacting Verizon directly through the 1.800.verizon number.

Copper Contributor How
Copper Contributor
Posts: 10
Registered: ‎11-27-2014
Message 19 of 29
(1,431 Views)

Moderators can't resolve this problem. It is still happening as recently as yesterday. We need someone from tech support on this forum to let us know whats going on. For those of you who are just about fed up with this, I priced out TIVO..it's basically a break even for year 1 and a savings of about $400 a year after that.

I will give them until the end of May to fix it then I'm switching. It's pretty easy.. you can get them at Best Buy.

Copper Contributor How
Copper Contributor
Posts: 10
Registered: ‎11-27-2014
Message 20 of 29
(1,400 Views)

The problem has actually gotten worse this week. I spoke to tech support yesterday and they now have NO DATE for the fix to be sent down.

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