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dvr dropping recordings

dvr dropping recordings

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Contributor jmetzner
Contributor
Posts: 9
Registered: ‎07-08-2010
Message 21 of 29
(1,570 Views)

It's definitely getting worse. I have a friend who just started having the problem this week. Makes tech support's level 2 plan to replace my box look silly. (Level 1 was to reset the box remotely and re-download the software.)

Contributor gread
Contributor
Posts: 2
Registered: ‎11-18-2011
Message 22 of 29
(1,501 Views)

We have two DVR's and we have to check every day to see if the scheduled recordings are still on the list.  Otherwise we have to reset one or both of the DVR's. Then the future recordings are listed.  A pain when we're home, but not so easy when we will be on vacation.  This is a rediculous situation. My Son keeps telling me to get a TiVO.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,641
Registered: ‎11-04-2008
Message 23 of 29
(1,497 Views)

Its been reported that a fix has been fielded in limited sites.

If so, hopefully the rest of us will get it soon.


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Copper Contributor How
Copper Contributor
Posts: 10
Registered: ‎11-27-2014
Message 24 of 29
(1,478 Views)

How do you know if you were one of the lucky ones to receive the fix? Will it show up as a change in the release#, build # firmware version etc?? Or to have to keep checking it several times a day to see if it works?

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,641
Registered: ‎11-04-2008
Message 25 of 29
(1,456 Views)

It is reported to be version 3.1

But no confirmation of what is in it or when it will be delivered to others.


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Contributor BT84
Contributor
Posts: 3
Registered: ‎02-24-2013
Message 26 of 29
(1,404 Views)

So, its not just me, thought i was going crazy and deleting shows in my sleep. Is this going to get fixed soon?

Copper Contributor How
Copper Contributor
Posts: 10
Registered: ‎11-27-2014
Message 27 of 29
(1,360 Views)

I have been having the same problem since March and have spoken to them several times with no resoloution.             Last Thursday, they were able to send me an update while i was on the phone with them and it seems to have fixed it ( It's been 5 days with no issue).

 

The version you need is:

Release 3.1

Build 06.55

UI version 06.54

Firmware KA15.16.16.03Alder.547911

 

You can check what version you have by going into menu>settings>system information

 

 

Nickel Contributor
Nickel Contributor
Posts: 25
Registered: ‎03-23-2013
Message 28 of 29
(1,171 Views)

As to that fix, i.e. upgrade of DVR software to version 6.55 etc :   I first called Verizon about 3 weeks ago and was assured that the upgrade would be pushed to me in a couple of days.  Did not happen.  Called back a week later, and got the same response (service clerk talke to back room tech in both cases).  Upgrade still did not happen.  It finally happened toay (22 June 2016).  Hopefully, the problem will now be cured.  Also hopefully they pushed the same upgrade to others.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,641
Registered: ‎11-04-2008
Message 29 of 29
(1,167 Views)

It is being rolled out in phases. Some got it last Friday.

Others on Wed.

Final batch is projected to be Wed of next week.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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