dvr resets to empty after reboot

[#1]

only have fios for 1 week now but i have to reboot system daily.  after i do, any previously recorded show is gone and any programmed taping is not on the queu.  is this normal?  if so, i am having serious regrets.  also my primary box (dvr) is totally a used unit as it is scratched all over. would like a new one if its faulty.

[#2]

Why are you having to reboot daily? That in irself is not normal, and likely a good reason for equipment replacement. Since the unit you describe is apparently refurbished, I suspect you would be better off exchanging for a new box. The easiest method for doing so is to go to a nearby walk-in store if one is available. They will exchange the STB, and you might be able to snare a freebie while you're at it.