when i record something on dvr the times for the recording do NOT match up.... I get a minute of the show before and the show i want has a minute or two cut off at the end
That is an error with the channel. Although programs are scheduled to occur when the program guide says they are (which determines the recording start and stop) many time networks start a show late and end it late. Fox is notorious for this. The only solution is to pad the ending by 5 minutes or more to ensure you get the complete show. Verizon can't do anything about this.