error code 9-6-13-223-999

[Andi11]

help. ive tried contacting verizon...continous loop...never reaching a live person..trying to watch tv thru fios app on my phone...didnt have this issue until i was prompted to smith to this new fios tv app

[kh-gary]

Hi Andi1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.