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fios one box repeatedly failing

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Charm
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Posts: 2
Registered: ‎12-09-2019

fios one box repeatedly failing

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several times a day the box just quits, then has to reboot, losing recording. started a week or two ago; now multiple times a day. no power outage, loss of internet, anything else i can see that could cause this.

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clem53
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Posts: 1,754
Registered: ‎12-06-2010

Re: fios one box repeatedly failing

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If you checked all the coax connections to the box and it is still happening then it sounds like a bad box. Time to call Verizon for a new one, or go here:https://www.dslreports.com/forum/vzdirect  and ask someone there to get a replacement for you.

Charm
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Contributor
Posts: 2
Registered: ‎12-09-2019

Re: fios one box repeatedly failing

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ugh! next question: is there any way to retain recordings/settings? i rely on the dvr to find shows that come and go, and with several moves i've already lost all that several times in the last few years. still haven't recovered everything. or, does anybody know how to program shows that aren't currently airing or airing in the next few weeks?

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