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>>>NOT SUBSCRIBED OUTAGE IN HARRISBURG PA AREA for Channels >49 all day Sunday. WHAT IS GOING ON???

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WantMyTV
Contributor
Contributor
Posts: 4
Registered: ‎03-25-2012

>>>NOT SUBSCRIBED OUTAGE IN HARRISBURG PA AREA for Channels >49 all day Sunday. WHAT IS GOING ON???

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WHY DOESN'T VERIZON PUT OUT ANY NOTIFICATION FOR AREAS WITH TV OUTAGE PROBLEMS?  EVERYTHING IS SO AUTOMATED (AND IMPERSONAL AND SLOW AND ALMOST INACCESSIBLE), YET THIS IS LACK OF PROVIDING SERVICE PRBLEM UPDATES IS STILL IN THE STONE AGE. 

8 REPLIES 8
WantMyTV
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Contributor
Posts: 4
Registered: ‎03-25-2012

>>>NOT SUBSCRIBED OUTAGE IN HARRISBURG PA AREA for Channels >49 all day Sunday. WHAT IS GOING ON???

Message 2 of 9
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>>>NOT SUBSCRIBED OUTAGE IN HARRISBURG PA AREA for Channels >49 all day Sunday. WHAT IS GOING ON???
WantMyTV
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Posts: 4
Registered: ‎03-25-2012

Re: >>>NOT SUBSCRIBED OUTAGE IN HARRISBURG PA AREA for Channels >49 all day Sunday. WHAT

Message 3 of 9
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I'M WAITING FOR AN ANSWER.  I TIRED OF PROBLEMS WITH VERIZON.  IF NO ANSWER SOON, I'M CANCELLING.  COMCAST, DISH, EVEN RABBIT EARS ARE BETTER THAN THIS.

ccjs1744
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Posts: 1
Registered: ‎03-25-2012

Re: >>>NOT SUBSCRIBED OUTAGE IN HARRISBURG PA AREA for Channels >49 all day Sunday. WHAT

Message 4 of 9
(1,900 Views)

Chris Simon I fixed the 2 tvs that we were having troublw with just now. through their website http://www22.verizon.com/support/residential/tv.htm Then click the button for quick fix for DVR or STB it fixed the 2 tvs that were having trouble now all are up and running again. you dont need to log into the site either

nickaprilsmith
Contributor
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Posts: 1
Registered: ‎03-25-2012

Re: >>>NOT SUBSCRIBED OUTAGE IN HARRISBURG PA AREA for Channels >49 all day Sunday. WHAT

Message 5 of 9
(1,878 Views)

I have a very similar problem

 

This is the canned response I received:

 

Mutum(23:16:49)Verizon has confirmed reports about an outage in your area that may be affecting your FiOS TV service. Our technicians are already working on priority to get this fixed at the earliest, the estimated resolution time not been specified. However, I will go ahead and try to fix this remotely by sending few commands on your set top boxes. In case we still experience the same we request you to reach us after an hour so that we can make necessary changes on the server. We apologize for any inconvenience due to this.

ballzy1
Contributor
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Posts: 2
Registered: ‎03-26-2012

Re: >>>NOT SUBSCRIBED OUTAGE IN HARRISBURG PA AREA for Channels >49 all day Sunday. WHAT

Message 6 of 9
(1,829 Views)

Wow, thanks for the suggestion.  That took about 5 seconds and fixed the problem.  Now why couldn't they have told me that last night when I called???

NwCmbrlndPA
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎01-28-2009

Re: >>>NOT SUBSCRIBED OUTAGE IN HARRISBURG PA AREA for Channels >49 all day Sunday. WHAT

Message 7 of 9
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This fixed it for me, thx!
Regent
Contributor
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Posts: 1
Registered: ‎03-26-2012

Re: >>>NOT SUBSCRIBED OUTAGE IN HARRISBURG PA AREA for Channels >49 all day Sunday. WHAT

Message 8 of 9
(1,729 Views)

This worked for me as well Chris.  Just a few minutes.  Thank you very much for saving me the stress of having to deal with Verizon support.  You made my day! Smiley Very Happy

njhess
Contributor
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Posts: 4
Registered: ‎06-06-2010

Re: >>>NOT SUBSCRIBED OUTAGE IN HARRISBURG PA AREA for Channels >49 all day Sunday. WHAT

Message 9 of 9
(1,726 Views)

We are in the Hershey area and our 50 and above channels have been out since early Saturday. I spent a huge chunk of Sat and Sun trying to research this issue. Verizon has sent me in circles both on the phone and on their site. I select a link for technical assistance and it brings me to the general support page. I call the number on the my tv screen to get help and it goes to sales. They send me to another number. That is in Spanish. I go back to site and start again. I did all the resets, restarts, reboots yesterday. Now today the buttons on "quick fixt for STB" page are frozen. When I troubleshoot it tells me that problem should be fixed tonight, but this has been a moving target since Saturday.

 

What I am most looking forward to is the day we can go to what we want to see on our computer and kiss Verizon goodbye.

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