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>>>NOT SUBSCRIBED OUTAGE IN NY <<< Solution Please read!!!!!

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TommyRox
Nickel Contributor
Nickel Contributor
Posts: 30
Registered: ‎02-15-2009

>>>NOT SUBSCRIBED OUTAGE IN NY <<< Solution Please read!!!!!

Message 1 of 41
(4,344 Views)

Outage - Verizon is aware and doing a global update on all STB's in NY area

 

Solution from the STB

 

 Press Menu >> Customer Support >> In Home Agent >> STB/DVR Auto Correct

 

 Select all STBs by pressing 1 or the select the STB/DVR having the issue and then press Right Arrow button for NEXT then Right Arrow button again to start process.

 

****it will take up to 8 or so minutes to resolve and it will say "Loading" for some time - the circle icon will not spin

*** if you get an error when accessing STB/DVR Auto Correct - EXIT to live TV and repeat process above

40 REPLIES 40
Crash
Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎10-27-2008

Re: >>>NOT SUBSCRIBED OUTAGE IN NY <<< Solution Please read!!!!!

Message 2 of 41
(4,303 Views)

I've tried this twice now and it hasn't worked.

Crash
Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎10-27-2008

Re: >>>NOT SUBSCRIBED OUTAGE IN NY <<< Solution Please read!!!!!

Message 3 of 41
(4,275 Views)

It just came back on, seemingly all by itself.

TommyRox
Nickel Contributor
Nickel Contributor
Posts: 30
Registered: ‎02-15-2009

Re: >>>NOT SUBSCRIBED OUTAGE IN NY <<< Solution Please read!!!!!

Message 4 of 41
(4,269 Views)

PM sent...

tatzgrl
Contributor
Contributor
Posts: 7
Registered: ‎09-28-2010

Re: >>>NOT SUBSCRIBED OUTAGE IN NY <<< Solution Please read!!!!!

Message 5 of 41
(4,259 Views)

I'm in PA & a lot of my stations are showing that too. Reset everything & didn't do anything. Of course can't get through to anybody on phone.

Jocko123
Contributor
Contributor
Posts: 1
Registered: ‎03-24-2012

Re: >>>NOT SUBSCRIBED OUTAGE IN NY <<< Solution Please read!!!!!

Message 6 of 41
(4,253 Views)

Been having this issue for hours now!!! Can't get anyone on phone and the live chat is unavailable of course due to volume!  I have rebooted twice to no avail.  If there's a problem in the area can we at least get an estimate as to when it's coming back on?  I am sure my bill will reflect a credit right? Just kidding on that last part.

 

TommyRox
Nickel Contributor
Nickel Contributor
Posts: 30
Registered: ‎02-15-2009

Re: >>>NOT SUBSCRIBED OUTAGE IN NY <<< Solution Please read!!!!!

Message 7 of 41
(4,220 Views)

Outage - Verizon is aware and doing a global update on all STB's in NY area

 

Solution from the STB

 

 Press Menu >> Customer Support >> In Home Agent >> STB/DVR Auto Correct

 

 Select all STBs by pressing 1 or the select the STB/DVR having the issue and then press Right Arrow button for NEXT then Right Arrow button again to start process.

 

****it will take up to 8 or so minutes to resolve and it will say "Loading" for some time - the circle icon will not spin

*** if you get an error when accessing STB/DVR Auto Correct - EXIT to live TV and repeat process above

TommyRox
Nickel Contributor
Nickel Contributor
Posts: 30
Registered: ‎02-15-2009

Re: >>>NOT SUBSCRIBED OUTAGE IN NY <<< Solution Please read!!!!!

Message 8 of 41
(4,201 Views)

PM me if it didn't work

madhupai
Contributor
Contributor
Posts: 3
Registered: ‎03-24-2012

Re: >>>NOT SUBSCRIBED OUTAGE IN NY <<< Solution Please read!!!!!

Message 9 of 41
(4,162 Views)

Great. Worked for me.

 

Why couldn't Tech Supp provide this simple solution?

dman1115
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎11-10-2011

Re: >>>NOT SUBSCRIBED OUTAGE IN NY <<< Solution Please read!!!!!

Message 10 of 41
(4,155 Views)

I tried the recommended solution and it didn't fix anything.  It's a system-wide FiOS TV problem throughout the Northeast (I'm in Pennsylvania).  According to Verizon, it's expected to be repaired "some time" on 03/25/2012. 

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