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12-23-2010 10:54 AM - edited 12-23-2010 10:55 AM
It's sounds like your STB isn't seeing the Internet, which is how the STB gets the program guide information. Try this. Uplug the STB, then unplug your router. Power the router back up and let it boot fully. Then plug in the STB and let it boot.
Take the DVR to one of the outlets where you have a working STB and swap it with that STB and see if the guide comes up. If so, you have a wiring issue at the DVR outlet (you can try taking the working STB to that outlet as well to confirm). If it's specific to the outlet, check all splitters and cables to make sure none have worked themselves lose or are not properly terminated.
well i plugged the STB into a working outlet and guide still doesnt load. Ive checked all wiring and looks fine. My guide was working fine since i got the box 2 months ago and just stopped loading guide 4 days ago. It does show an ip address and it matches with router and says online. heres what my guide looks like. thanks guys for help. ill be calling tech support now.\
Would confirm by taking a "working" STB to the DVR's former outlet that the guide comes up on that STB. This will eliminate the wiring and point clearly to the DVR itself (problem follows the box, not the outlet) which should help when you call tech support (make sure you tell them the problem follows the box, not the location, so that you get them to focus on the the box itself as the source of the issue).
Solution to Verizon Quantum FIOS TV Guide “Please Wait” Issue:
== Read entire sequence below before attempting ==
If, in step 4, your MASTER cable box does not establish a video signal / guide info then do the following:
Note – Order is EXTREMELY important!! By leaving just 1 CAT-5 network cable in the back of the router during this process it will FAIL. By leaving just 1 other cable box powered up during this process it will FAIL. I've found the communication between the cable boxes and the Actiontec router to be extremely delicate and prone to interruption.
PS> Has anyone found out why the Verizon Actiontec router keeps resetting IP connections and seems to have such a hard time responding to DHCP request for IP addresses? NAT table overflow?
I’ve had some success configuring the router to extend IP leases from 24 hours to 1 week but still have a “resistance” by the router to issuing out new IP address. Have to try multiple hardware device resets (of the computer, etc) before it finally gets an IP address. Any thoughts?