for the past 2 weeks i have been having a 1/2 second freeze on the following channels 257, 51, 258, 253, 191. more channels are on that list. i would be watching channel 257 viewing Adult Swim, and during one of the shows it would randomly sound mutes and picture freezes for 1/2 of a second. i had my box replaced by Verizon and still problem remains. i have had verizon fios for exactly 32 days and started having this problem. It pisses me off and i don't feel like watching TV when it happens. I have checked all of my connections on all of the boxes and they are nice and tight. i have called Verizon and they dont see any problems with it.
It seems as it is getting more and more of a problem, as more channels are affected. and i am seeing this on all of my boxes.
Jakthebomb
i'm having the same problem too. a verizon technician came to my house, he replaced the ONT box, check the fiber optic connections from outside the house and he even put a ground (green cable wires) he also bypass the splitter by hooking a coax directly from the ONT box going to a STB but the problem was not solved. the tech guy said he doesn't know what to do anymore, so i called cust. service again. all they can do is send another tech guy to come to my house. it's happening more frequently on channel 1756. but other channels are also having the same problem.
so does anybody know what the problem is?
It seems that it is becomming more frequent everyday. and it is causeing me much stress. I don't like the whole Update thing, as history prooves, updates cause more problems then they fix. For example, Microsoft released an update to Windows Vista that caused an endless Reboot cycle. the update was not to fix any current problem, but ended causeing more issues than before.
on top of the 1/2 second freeze channel 250 now sounds like an old AM radio, again after i started experiancing the Freeze issue. I hope that verizon figures this out asap, because even though i am in a contract i can break it for poor service / non working service. Yes i actualy read before i sign. so Verizon if you read this, i will be forced to break my contract without paying a Fee. all was fine and dandy for exactly 1 month then all hell. I realized that i have called Verizon more times about problems in one month then i ever called Cablevision in the 10+ years of service i had with them. This is unacceptable.
It does not seem like a connection issue as i am not getting pixleation, which would be caused by bad signal. if you want to see what i mean loosen the coax cable from the splitter to the Box.
It is getting to the point that Fios TV is unwatchable. i get the freeze about 4 times or more every 30 seconds. and sometimes i get it once a minute. it just seems random. another way is how and when it starts happening. I turn on the box and tv. after exactly 1 minute it starts. but not on all channels, it just seems like all the channels i normaly watch. for example, i rarely watch channel 192, i turned it on channel 192 and it never happened. also it seemes like it does it more on the digital adapter then the HD DVR box.
I need this fixed, NOW. Or don't expect to see another Check!
Jakthebomb
I see this also at times, luckily not as often as some of you have reported. It might be a good idea to let us know what equiptment you are using and how everything is connected, this might show something in common. What I have is:
Verizon Qip6416-2 =>
=> HDMI in to a Yamaha RX-V643 => HDMI out to Samsung LN52A650
Panasonic BD35 =>
For me, ONT-> 5 way Split -> to 3X Digital Adapters and 1X HD DVR The thing is it only happens on the digital adapters not the DVR. Honistly it is driving me mad.
I have recorded the Problem affecting one of the Music channels on my iPhone. you cant enjoy the song with a 1/2 pause every few seconds. i want Verizon to Fix it now!
Plus it isn't a problem on our end, it is a problem on Verizon's end.
Also the last Chat support i did with verizon sucked, the guy told me to contact Support at a latter time Because their Diagnostic software servers were down.
jakthebomb
I've got the 7216 box. I have a Sanyo PLV-Z1 projector connected to the component video output via a Yamaha RX-V2400 receiver with the audio coming from the optical out jack. I also have a Sanyo 52" LCD connected directly to the HDMI output. The digital output from the LCD TV is connected to a Yamaha RX-V2092 receiver.
Some of the dropouts today on the HDMI cable lasted up to 10 seconds. The audio would cut out as well as the picture. On the component cables, the dropouts seem to be shorter and the audio doesn't drop out at all coming from the optical output. When a dropout occurred while watching a DVR'd show I tried backing up and playing back the same part again and the dropout did not occur. I think this should prove this isn't a problem with the feed to the box.
I just checked all of the Coax lines in the house. The one from the ONT to the Splitter was very loose, as was almost every Line from the Splitter to all of the Boxes and Router. I took a Wrench and tightened every single connector so it would rule out loose connections. And guess what, same problem. so it is either 3 things.
1. Faulty ONT (highly Doubt it)
2. Faulty Boxes (highly Doubt it)
3. Verizon's Latest Updates
So it is most defiantly not on my end.
also here is an updated list of TV channels that are screwed up.
1. 51 (Freeze issue)
2. 52 (Freeze issue)
3. 53 (sound like AM radio Issue + Freeze issue)
4. 54 (freeze issue)
5. 190 (sound like AM radio issue)
6. 250 (sound like AM radio issue)
7. 257 (freeze issue)
8. 258 (freeze issue)
9. 1912 (freeze issue)
jakthebomb wrote: also here is an updated list of TV channels that are screwed up.1. 51 (Freeze issue)
2. 52 (Freeze issue)
3. 53 (sound like AM radio Issue + Freeze issue)
4. 54 (freeze issue)
5. 190 (sound like AM radio issue)
6. 250 (sound like AM radio issue)
7. 257 (freeze issue)
8. 258 (freeze issue)
9. 1912 (freeze issue)
I am having this exact same issue on Cartoon Network (257). I didn't have it at all until around last week. First noticed it when I recorded a Clone Wars rerun and Pokemon.
I got some screenshots of the 2 glitches, there are also audio messups as well. See here: http://i40.tinypic.com/vhb76c.png and http://i39.tinypic.com/dcg3zm.png
Has anyone figured out what the problem is?
Start a new topic or ask questions in the open forum.
