iPad Fios Mobile app version 2 upgrade
P167
Newbie
Verizon, is the there a fix to all the problems reported in version 2 Review section in the App Store? Ever since upgrading, i keep getting authentication error please try again. Did you guys ever do any suitability testing before deploying this upgrade? Please fix this ASAP.
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Re: iPad Fios Mobile app version 2 upgrade
ThisisCrazy159

Certainly there are a number of us experiencing this very same problem. . . .

Add me to the growing list !!!

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Re: iPad Fios Mobile app version 2 upgrade
appfeedback
Newbie

Hello, please contact - vz-ios-support@one.verizon.com  assist in troubleshooting your issue.

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Re: iPad Fios Mobile app version 2 upgrade
TomH121
Community Leader
Community Leader

Hope this helps.

Delete and Reinstall app. ??

 

As of 9/21/2013

 

iPhone 5  iOS 7.0 

iPad 2      iOS  7.0       

My Fios app Version 3.4.2.52

Fios Mobile app. Version 2.0.7085

 

Router M14MR GEN 2   Rev.  F

 

All parts of both apps working for me.

Please note my Location.

 

 

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Re: iPad Fios Mobile app version 2 upgrade
Mattandmaureen
I'm getting the same 'authentication error'. I've deleted the app, reinstalled it, and also registered it with my fios account. I reset my router. I signed out and signed back in. Anyone have any other ideas? I called gone folks at tech support and get could not fix it.
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Re: iPad Fios Mobile app version 2 upgrade
Mattandmaureen
I emailed customer support... Did you get you problem fixed yet? I'm still waiting on a response. Thanks
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Re: iPad Fios Mobile app version 2 upgrade
Mattandmaureen
Did your problem get resolved? I have the same issue...
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Re: iPad Fios Mobile app version 2 upgrade
TomH121
Community Leader
Community Leader

UPDATE AS OF : 11/11/13 10:23 AM

On My iPad 2

My Fios Mobile App

Version:2.0.7359   I did not uninstall/download this Version ...that's what it is today.

ALL PARTS OF IT WORKING FOR ME.

Could these SETTINGS in My Fios Mobile app. have a bearing on your situation ?

My Ip: 72.76.xxx.xxx

My Fips Code is: 34_003      which identifies NJ_Bergen County

After uninstalling and downloading new Version did you COMPLETELY shut down your iPad ?

In other situations this has solved problems ?

Please let everyone know when you get a solution.

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Re: iPad Fios Mobile app version 2 upgrade
GreyWest
Newbie

OMG - for the past like 26 hours, I have been having the same exact authentication issue. I have tweeted Fios - altho very nice, all suggestions do not fix problem...I tried all that you tried too! Everything else on ipad is perfectly fine! This app worked up until about 8pm yesterday ...

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