×

Switch Account

iPhone / DVR manager / Sign-in Failed

Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎12-08-2010

iPhone / DVR manager / Sign-in Failed

Message 1 of 2
(1,974 Views)

Hi all,

 

I've been trying to set up my iPhone (3G) app. I've entered the correct activation number and confirmation number.

But every time I enter the confirmation number, I get the error 'Sign-in Failed', Devise is not registered with the set top box.

 

Does anyone have an idea of what I'm doing wrong? The iPhone is connected to the same network as the set top box, I verified the IP addresses for both.

 

Thanks

1 REPLY 1
Highlighted
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 135
Registered: ‎01-23-2010

Re: iPhone / DVR manager / Sign-in Failed

Message 2 of 2
(1,892 Views)

JosterNL, you need to register your device on the Set Top Box(es) page. This site has more information on it for you: 

https://www36.verizon.com/fiostv/web/unprotected/RemoteDVRInfo.aspx

 

Regards,

 

Kim
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.