missing hd channels
Sandi
Newbie

We subscribed to fios HD tv on December 7, 2009.  We have activated at least 6 STB's, worked with technicians and phoned verizon almost every day.  We are still missing 27 hd channels on our new TV.  has anyone else experienced something similar?  Was it ever resolved?  We have more phone numbers for verison employees, but still no one responds to our inquiries.  thanks for any suggestions. 

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Re: missing hd channels
spacedebris
Master - Level 2

the only thing I know about missing hd channels are going to be...

1. wrong package.  The essential package only comes with a few HD channels. Only the Extreme HD package has all of them.

2. Must have a cable box (will not work with QAM tv. QAM only gets local HD)

3. low signal reaching the stb's, too weak to show a pic

If you eliminate those. I would have to know more about the setup to take any further guesses.

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