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missing hd channels

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Sandi
Contributor
Contributor
Posts: 1
Registered: ‎01-13-2010

missing hd channels

Message 1 of 2
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We subscribed to fios HD tv on December 7, 2009.  We have activated at least 6 STB's, worked with technicians and phoned verizon almost every day.  We are still missing 27 hd channels on our new TV.  has anyone else experienced something similar?  Was it ever resolved?  We have more phone numbers for verison employees, but still no one responds to our inquiries.  thanks for any suggestions. 

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spacedebris
Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009

Re: missing hd channels

Message 2 of 2
(3,093 Views)

the only thing I know about missing hd channels are going to be...

 

1. wrong package.  The essential package only comes with a few HD channels. Only the Extreme HD package has all of them.

2. Must have a cable box (will not work with QAM tv. QAM only gets local HD)

3. low signal reaching the stb's, too weak to show a pic

 

 

If you eliminate those. I would have to know more about the setup to take any further guesses.




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