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modem boxes

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a219
Contributor
Contributor
Posts: 1
Registered: ‎07-10-2013

modem boxes

Message 1 of 3
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my modem boxes no longer work, one not at all the other one frequently breaks up into pixels.  I want to exchange them

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PJL
Gold Contributor V
Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: modem boxes

Message 2 of 3
(571 Views)

@a219 wrote:

my modem boxes no longer work, one not at all the other one frequently breaks up into pixels.  I want to exchange them


You probably should call Verizon with this request to get a timely response.  This is a peer-to-peer forum and Verizon does not always respond.

lacticacidtrip
Silver Contributor III
Silver Contributor III
Posts: 377
Registered: ‎10-23-2008

Re: modem boxes

Message 3 of 3
(553 Views)

I believe that when you say "modem boxes", you are probably referring to your Set Top Boxes (medium-sized black or gray boxes near your TVs). There are a variety of things that can be done to troubleshoot the issue. However if you are set on just getting them replaced, PJL is correct about needing to contact Verizon directly. If the problem is in the STBs, then replacement will cure it. If the problem is in the wiring or elsewhere, replacement will not help. 1(800)VERIZON


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